I have a questions about my bill. I set up bill payer but the payment didn't post last...

GetHuman757496's customer service issue with Florida Power & Light from June 2018

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Help with my Florida Power & Light issue
Before contacting them, items GetHuman757496 may need:
Account name, Account number, Service address, Account phone number, and Account email
GetHuman757496's next move: have a Florida Power & Light rep call.
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The issue and preferred resolution, in GetHuman757496's own words:
I have a questions about my bill. I set up bill payer but the payment didn't post last month. Now I have a $* late fee on my account. Why didn't the bill payer work. Also, why can't I call and talk to a customer service representative? I'm not given the option with any phone number I call.
I trust that Florida Power & Light will make this right and come up with a resolution that is fair.
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Florida Power & Light

Customer service issue
Reported by GetHuman757496
Jun 6th, 2018 - 2 mons ago
I have an issue with Florida Power & Light too
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Seen by 6 customers so far
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Timeline
GetHuman757496 started working on this issue
Jun 6th 8:14pm