Florida Power & Light Customer FAQ

Florida Power & Light allows you to cancel your service online. To do this, log in to your FPL account, go to the "Start or Stop Service" section and select "Stop Service". You'll be asked to provide information about when and where you'd like to stop your service. Please note that you'll have to stop the service at least one full business day before your desired termination date. A final bill will be generated after the cancellation and sent to your mailing address or you can view it online if you're enrolled in Paperless Billing.

To change your email address with Florida Power & Light, first log into your online FPL account. Navigate to the account settings section. There, you can update your email address. Please note that account numbers are assigned by FPL and cannot be changed by customers. If you've moved to a new home and have a new account, you should have received a new account number from FPL. It's important to use this new number when managing your account or making payments. If you believe there is an error with your account number, contact FPL customer service for assistance.

Florida Power & Light (FPL) has several programs related to Electric Vehicle (EV) charging. One of them is the FPL EVolution program, which aims to install more than 1,000 charging points at over 100 locations throughout Florida. However, these are public charging stations, not personal ones for individual homes. For home installations, FPL recommends hiring a licensed electrician. Please ensure the required electrical safety standards and local codes are strictly followed for such installations. Remember that installation might also need proper permits from local authorities.

You can pay someone else's account with Florida Power & Light by using your online banking or by sending a check via mail. If you're using online banking, you'd need to set up a new payee with the person's account information. If sending a check, write the account number on the check and mail it to FPL. Keep in mind, you'll need the account holder's permission and you should have their exact account number to ensure the payment is applied correctly. Please respect privacy and confidentiality throughout the process.

Florida Power & Light (FPL) does not operate walk-in customer service centers, rather, they handle all customer service issues through their customer support phone line and online portal. If you're looking to initiate new service with Florida Power & Light in Panama City or any other part of Florida, you can do this online on the FPL website or by calling their customer service line at 1-800-226-3545. Hours of operation are Monday – Friday from 7 am to 9 pm, and Saturday from 8 am to 5 pm. They can guide you through the process smoothly and safely.