FlixBus Customer Service Issues

I am a wheelchair user needing assistance with my upcoming travel. I have a ticket for October 21, [redacted], from Munich to Constance Allmannsdorf at 16:10. I use an electric wheelchair that is suitable for bus travel and I would prefer to sit in a designated wheelchair area. However, I cannot reach you by phone to inquire about the possibility of adding a double-decker bus, allowing easy access to the first floor, as it is the only direct route from Munich to Constance. I would greatly appreciate your help with this matter. Additionally, I would like to purchase a return ticket for October 26, [redacted], possibly in the morning. Please get in touch if you can assist me. Thank you. Best regards, Mariana.

Hello, I am planning to take a FlixBus from Oslo to Berlin and return because I work as a freelancer and have a job offer in Berlin. I am a German citizen, but my residency is in Norway, so I am allowed to travel between both countries. My question now is, do you know if I have to go into quarantine when I arrive in Berlin since the bus travels through Sweden? Currently, Norway is not marked as a risk country, so I do not have to quarantine when I arrive in Berlin. However, if the bus travels through Sweden, even if I don't leave the bus, I wonder what the restrictions are in that case. Your help with this question would be much appreciated. Additionally, in case the bus is cancelled, will I receive a voucher from FlixBus, or can I request a refund? Thank you, Kat

Dear Team, I hope this message finds you well. In April [redacted], I had planned a family trip that unfortunately got canceled due to the Covid-19 pandemic. I was issued a coupon from Flixbus with a validity until March [redacted]. Despite our attempts to use the coupon for travel, the buses were not operating because of Covid restrictions. Considering the current situation, especially the strict restrictions in the Netherlands, traveling before March [redacted] with the coupon seems challenging. We kindly request your assistance in extending the validity of our coupon. Thank you for your understanding and support. Best regards, Mahesh D.

I booked tickets and have not received a confirmation email or booking number. I was charged for 3 tickets and have no proof of purchase. I am unable to find any emails in my spam folder and created an account to check for any associated tickets, but found none. I kindly request a refund as I do not have any tickets. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, I purchased a ticket on the Flixbus Pullman line today from Nice to Marseille. Unfortunately, the driver and the assistant did not allow me to board because I spoke to them in Portuguese and the name on my ticket slightly differed from my ID card. Typically, they only check the ticket code, but this time, for some reason, the assistant checked my ID card. It's worth mentioning that both the driver and the assistant were Portuguese, just like many other passengers on the bus. I found their behavior unprofessional and lacking in basic etiquette. Even when crossing borders, I've never had my ID checked before. I am requesting a full refund. Thank you, LA

Subject: Refund Request for Cancelled Trip from Lille to London Dear Sirs, I am writing regarding the cancellation of my ticket for the ride from Lille to London scheduled at 09:30 on 21-12-[redacted] with booking number [redacted]. Upon purchasing the ticket, I promptly received an email notifying me of the cancellation. I am disappointed by this transaction as it seems unfair to charge for a ticket that was inevitably cancelled. Your terms and conditions state that any cancellations made by your company are eligible for a full refund. However, I have yet to receive my complete refund of £69.99. I have patiently waited for the reimbursement to reflect back into my account but have not seen any progress. I kindly request the full refund as soon as possible as I was counting on this trip for a specific purpose and am not interested in rebooking at this time. Sincerely, A.D. Mvey

Hello, I hope you're well and enjoying the end of the year. Yesterday, I attempted to purchase a ticket from Madrid to Nîmes with a discount code. The first transaction invoiced me for 66.80€, which Flixbus charged to my bank account. However, I didn't receive the ticket. After trying again, I received an email confirmation with the ticket (reservation number #[redacted]) for 89.99€, but Flixbus didn't charge me this amount. I just want to ensure that Flixbus won't charge me the 89.99€ since I already paid 66.80€ with my discount code. Can you please investigate this? Thank you and Happy Holidays!

We have a voucher with the code REBYL8BTUXM6 worth 35.96 Euro expiring on 29 March [redacted]. Due to travel restrictions and border closures, we are currently in New Zealand. We kindly ask for an extension on the voucher validity as we anticipate being able to travel in about 12 months, possibly in June [redacted], once borders reopen and Covid-19 vaccinations are widespread. We are hoping to use the voucher for a trip from Budapest to Ljubljana. Thank you. - Edward & Patricia S.

My friend and I booked return Flixbus tickets in November [redacted] for a trip from Vienna to Amsterdam in April [redacted]. Due to unforeseen circumstances with the pandemic and travel restrictions, we canceled our journey in March. We received a voucher that is set to expire in 5 days. Given the ongoing uncertainties in travel, border crossings, and evolving restrictions, we are unsure about our options. While a cash refund seems unlikely, we are hoping to extend the voucher's validity for future use when traveling is safer or when Flixbus resumes operating between Vienna and Amsterdam. As of now, there are no buses available for this route in the coming weeks or months. Thank you for your assistance, Orsii

I had a challenging experience with Flixbus. My first booking encountered issues when I tried to change the time or bus schedule in advance, but the website agent was unhelpful, leaving me feeling as though I had been robbed of $43. However, I made a new booking successfully but faced more problems at the pick-up station. Despite arriving early, there was confusion with the buses. The 4:15 pm bus did not show up, and when another bus arrived, it was not the correct one we were waiting for. Due to not having a phone (it was stolen), I missed notifications about the new schedule. I rushed to the new pick-up point but found incorrect directions from Flixbus and missed the bus by a minute. The driver was rude and made me feel threatened. I plea for assistance to get back home, not for a refund but for a rescheduled ride. If Flixbus continues to mishandle this, I will pursue legal action for the mistreatment and lack of service. Thank you.

I may have left my red UH (University of Houston) wallet on the 8:10 am bus from Dallas, Tx (Market Center) to Houston, Tx. (Upper Kirby) on Tue, May 4. It has been 6 days since I contacted ixbus regarding my lost items. I filled out the online forms and spoke with a Flixbus representative on May 4 who mentioned a few days for a response. Today, May 10, another Flixbus representative informed me it would take 14 days for the lost and found department to respond. I urgently need my identifying documents back. I was told there is no direct phone number for the Flixbus lost and found department.

Today, on 5/15/21, my bus from Portland, Oregon to Tacoma, Washington was late departing downtown at 12:25. This delay caused further inconvenience when the bus driver, Lynn, stopped unnecesarily and made a wrong turn in Olympia. As I am on my way to Tacoma to visit my mother's gravesite, this delay has put me even further behind schedule. It's 3:42 pm now, and I fear I will miss the rental car place closing at 4 pm. I believe a full refund for my ticket is warranted due to this unprofessional experience. I am disappointed and will not recommend this bus service to others.

My friend and I took the FlixBus on June 5th. Unfortunately, during the journey, the air conditioning leaked liquid under several seats, causing significant damage to our clothes in my bag. After arriving in London, we spent two hours trying to clean the liquid from our hands, shoes, skirt hems, and bags. The situation was truly disastrous as the liquid seeped through my bag and affected everything at the bottom. That evening, I became very unwell, and a friend had to stay with me. This incident completely ruined our weekend. I am unsure how to proceed in resolving this issue. I can share pictures of my soaked clothes and the rash on my ankle and wrists. The driver was informed, but despite attempts to clean up, the leakage continued throughout the journey, causing numerous problems. This made our two-night stay challenging and expensive, as I had to buy new sandals and discard my clothes, makeup bag, and dress due to heavy soiling.

Dear Sir or Madam, I would like to inform you that on May 21, [redacted], I purchased 3 vouchers from your Bergheim Erft Postbank branch located at Hauptstraße 23, totaling €60. I bought these vouchers as a precaution for my pilgrimage to Santiago de Compostela via Flixbus, in case I needed a way back to Germany. Unfortunately, I encountered an issue when I tried to use the vouchers as the app indicated that the voucher codes were invalid. Therefore, I kindly request clarification on whether I can receive a refund of €60 from the Postbank branch in Bergheim Erft. Best regards, Andre Eschweiler

I purchased a FlixBus ticket for a round trip from Bordeaux to Salamanca on June 8th (order number [redacted]). However, I made a mistake and bought a second ticket for June 16th to 19th, which I used. The first ticket was never used. I need to know how to get a refund. I have already discussed this on this chat. I was advised to contact the bus company Iberocoach. Iberocoach confirmed that I purchased the ticket through FlixBus and that FlixBus is responsible for the refund. I am still requesting compensation for the unused round trip ticket (€71.98).

On June 20, [redacted], my fiancé and I purchased Flix bus tickets for a journey from Sacramento to Los Angeles. During the trip, I encountered a distressing situation where I requested to use the bus restroom but was denied access by the driver. Despite my repeated attempts, I was directed to use the bushes at a stop, causing me great distress and feeling discriminated against. This treatment is unacceptable, and I seek resolution by asking for the termination of the drivers involved. My fiancé also witnessed another passenger being granted access to the restroom keys while I was not, further highlighting the unfair treatment. I am deeply disappointed by this experience and hope for a prompt response to address this issue. Thank you, Kimmie Greene.

Hello, I had an issue with Flix Bus. My reservation number is [redacted] (Diyana Mateva and Dimitar Nenov) with a total price of 69.96 for the route from Strasbourg to Vienna. We were supposed to travel to Salzburg with a stop in Munich. The bus number was [redacted], scheduled for 8:10 from Strasbourg to Vienna, but on my ticket, it was 8:20. When we arrived at 7:48, we saw the bus for Vienna and approached the driver to confirm the route to Salzburg, but he dismissed us without checking our ticket. We ended up missing the bus and waited for 2 hours with no solution. Eventually, we booked another direct ticket for Salzburg departing at 23:15 on bus N [redacted], reservation number [redacted]. I believe a refund should be considered due to the confusion and the driver's lack of assistance. Thank you for your attention. Diyana.

I purchased a ticket from Ljubljana, Slovenia, departing at 14:40 on July 8, [redacted], to Poreč, Croatia (ID [redacted]). The driver refused to let me bring my electric scooter, citing a policy against battery-operated devices. Despite offering to pay extra for it as special luggage, the driver claimed it was forbidden. I mentioned their terms allowed it, but he called a Flixbus representative who supposedly confirmed the policy. When I asked for proof or the drivers' names, they ignored me, boarded the bus, and left. Stranded in Ljubljana, I lost at least a day of my vacation and incurred additional expenses.

I purchased a FlixBus ticket several weeks ago for a trip from Bern, Switzerland, to Bolzano, Italy. The ticket indicated a connection in Innsbruck, where I needed to change buses, although there was only one bus available on the day I had to travel. The initial bus from Bern was delayed, causing further stress as I was concerned about making the connection. Upon boarding, I noticed passengers were not wearing masks, which made me uncomfortable given the current COVID-19 situation. Additionally, my reserved seat was occupied, and we experienced delays due to traffic. Worried I would miss my train in Bolzano the next day, I requested a refund from FlixBus. Subsequently, I decided to take an alternate route to ensure I reached my destination on time, despite the unexpected expenses involved.

I purchased a Flixbus ticket weeks ago for a journey from Bern, Switzerland to Bolzano, Italy. The ticket indicated a transfer in Innsbruck. The first bus was delayed, causing concern about the connection timing. The bus lacked covid safety measures like mask-wearing, adding to the discomfort. After further delays and issues, I decided to seek alternative transportation to reach Bolzano on time. I have reached out to Flixbus for a full refund of €71.47 and provided all necessary documentation. Your assistance in processing this refund would be greatly appreciated. Thank you in advance.