On the **th of July, I have bought a Flixbus ticket from Vienna to Salzburg. Knowing th...

GetHuman-onajarm's customer service issue with FlixBus from July 2019

Help with my FlixBus issue
The issue in GetHuman-onajarm's own words
On the **th of July, I have bought a Flixbus ticket from Vienna to Salzburg. Knowing that Flixbus is the bus service, I went to the bus station in the Westbanhof fifteen minutes earlier and there was a Flixbus bus, but no driver. This bothered me, so I asked about the Flixbus in the information desk of the train station and they also directed me to the bus station to wait for the driver of that bus. So I did that. He came ** minutes after the start of the travel was scheduled. *And then to my surprise, he told me, that it was supposed to be a train and not bus as I was told by others. Also, I was shocked to hear this because I have not seen any information from the Flixbus that the journey is conducted in a train, I have always associated Flixbus company with the bus services, I had no notifications about this change. Also in the ticket, there were also such confusing notifications as "where is my bus?" and it made me go looking for a bus as well. *I had contacted the Flixbus service for the refund immediately, but now I haven't received any information in * days already...*I feel fraud by this company. It was a very negative experience. The ticked cost **:** euro and I am expecting at least half of its money back. It is also sad that the customer service in Flixbusdoesn't reply to their people at least in a week.

GetHuman-onajarm did not yet indicate what FlixBus should do to make this right.

How GetHuman-onajarm fixed the problem
I contacted customer service via phone and they didn't give me a refund, but they gave me a voucher that was at the same price as the ticket
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FlixBus

Customer service issue
Reported by GetHuman-onajarm
Jul 29th, 2019 - a year ago
Fixed
GetHuman-onajarm shared how to fix
Seen by 15 customers so far
Similar issue to 836 others
0 customers following this
Items needed
Name on the account
Reservation number
Billing Address

Timeline

GetHuman-onajarm started working on this issue
Jul 29th, 2019 6:35am
GetHuman-onajarm indicated the issue is not fixed yet.
Jul 29th, 2019 4:12pm
GetHuman-onajarm indicated the issue is not fixed yet.
Jul 31st, 2019 8:19am
GetHuman-onajarm confirmed the issue is fixed. Hooray!
Jul 31st, 2019 8:29am