FlixBus Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about FlixBus customer service, archive #3. It includes a selection of 20 issue(s) reported July 18, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was removed from bus N2003 on July 13, [redacted]. My booking number is [redacted]. The driver accused me of drug use because I spent more time in the restroom than he expected. I was left at a deserted truck stop at 1:00 am. It took me 17 hours and an extra $[redacted] to get home. I am 61 years old and have PTSD and Epilepsy. Since you are based in Germany, I cannot afford international call charges. I am contemplating legal action and have been advised to pursue it. I am seeking reimbursement for the fare and the additional transportation expenses. I anticipate your response. Thank you, Iris F.
Reported by GetHuman-ifingerh on Thursday, July 18, 2019 11:14 AM
Booking ID [redacted] for Lucas x2, paid for Panorama seats 1C and 1D, from Malpensa T1 to Turin Vittoria Emanuelle on 06 Sep at [redacted], was changed by Flixbus to start at Terminal 2 and end at Turin Stura. The prepaid Panorama seats are no longer available on this bus. Despite attempts through Gethuman and calling Flixbus, the issue remains unresolved. The new booking reference is [redacted]. Flixbus must honor our original seats and update their website to accurately reflect the route. The customer service experience has been disappointing and needs improvement. Immediate action is required to secure the seats we paid for, as shown available on the website. Failure to do so will result in negative feedback shared on social media platforms. Gethuman, please refrain from suggesting to call Flixbus again.
Reported by GetHuman3017210 on Saturday, July 27, 2019 8:02 AM
On the 20th of July, I purchased a Flixbus ticket from Vienna to Salzburg. Arriving at the station early, I was surprised to find the bus without a driver. After seeking help from the station's information desk, I was directed to wait for the bus driver who arrived ten minutes after the scheduled departure time. To my dismay, the driver informed me that the journey was supposed to be by train, not bus as I had been informed. This confusion was compounded by unclear notifications on the ticket. I promptly requested a refund from Flixbus, but it has been 9 days without any response. This lack of communication and clarity has left me feeling defrauded and disappointed. I hope to receive at least half of the 33.50 euros I paid for the ticket. It's disheartening that Flixbus customer service has not been responsive for over a week.
Reported by GetHuman-onajarm on Monday, July 29, 2019 6:35 AM
My order number was [redacted]. I had booked a ride from PHX to LAX and a return ride from LAX to PHX. However, I received an extra PHX to LAX ticket for my return, which I only noticed the night before my trip. Despite trying to contact support with no response and then calling in the morning, I was told my ticket had expired and I needed to purchase a new one at $45 (trip #[redacted]). This situation would have been prevented if the website's interface functioned correctly and if I had received the original LAX to PHX ticket I had initially booked. I am seeking a refund for both rides, especially the first trip, as my overall experience with the company has been very frustrating. Thank you.
Reported by GetHuman3392772 on Thursday, August 8, 2019 6:47 PM
Good afternoon, On August 6th during the transfer from Paris to Amsterdam (the bus originating from Madrid, with booking number #[redacted]), the driver did not allow us to put the suitcase on the bus. Due to this, we had to miss the bus with a trip for 2 people. I immediately contacted the Flixbus operator (phone number +[redacted]2) but they were very rushed to solve the problem. The driver also ignored the Flixbus Office staff. It seems incorrect that important details depend on the driver's decision without listening to the Flixbus ticket office staff. I request a refund or at least a voucher of the same value as soon as possible. Thank you!
Reported by GetHuman-lashamak on Wednesday, August 14, 2019 1:24 PM
I have been receiving numerous unwanted emails from FlixBus starting from August 8, occurring every 15 minutes. The volume of these emails accumulates to over [redacted] within a few days if not regularly deleted. Could you please remove [redacted] from your mailing list? Thank you in advance. Below are examples of the emails I have been receiving: Email Type 1: Flixbus Dear FlixBus customer, during your journey from 7th Ave. & 33rd St., NYC to Richmond on 10.08.19 at 10:30, we regret to inform you that seat 2A is no longer available. Please select any other seat on the bus. Find answers to common questions about our services on our FAQ page at www.flixbus.com, including our Terms & Conditions and Passenger Rights. Best regards, Your FlixBus Team Phone Get the FlixBus App! Google Play App Store Facebook Link Twitter Link Instagram Link YouTube Link Snapchat Link Copyright | FlixMobility GmbH | All rights reserved | Legal Notice Footer Email Type 2: Flixbus Dear FlixBus customer, during your journey from 7th Ave. & 33rd St., NYC to Richmond on 10.08.19 at 10:30, we regret to inform you that seat 2A is no longer available. Please select any other seat on the bus. Find answers to common questions about our services on our FAQ page at www.flixbus.com, including our Terms & Conditions and Passenger Rights. Best regards, Your FlixBus Team Phone Get the FlixBus App! Google Play App Store Facebook Link Twitter Link Instagram Link YouTube Link Snapchat Link Copyright | FlixMobility GmbH | All rights reserved | Legal Notice Footer
Reported by GetHuman-avalona on Wednesday, August 14, 2019 9:07 PM
We have received a new booking from Flix Bus with reservation number [redacted] as our original booking [redacted] got canceled. We paid an extra $9 for three seats, 5A, 5B, 5C, on a bus departing at 10:15 AM on September 24 from Copenhagen to Berlin on July 17. Now we need to select three available seats in the free seating zone with green stickers online. We prefer seats together at the front of the bus. We are unsure if we can choose in advance or if we have to wait until the day of the trip. Thanks. Regards, C. Chen G. Chen P. Chen
Reported by GetHuman-cchenphx on Friday, August 30, 2019 8:13 AM
I recently traveled on a Flixbus from Victorville, CA to LA, CA on August 21, [redacted]. Unfortunately, the bus had air conditioning issues, making the journey very uncomfortable due to the heat. I am seeking a refund for the $21.99 fare for this trip and also for the return journey on August 22, [redacted]. The total refund amount requested is $43.98. Please refund my Discover credit card for these trips. I can be reached at [redacted] for verification as well. Thank you for understanding. Sincerely, G.M.
Reported by GetHuman-gwenmil on Wednesday, September 4, 2019 12:02 AM
I need to file a complaint regarding my recent FlixBus journey on August 25th from Szczecin, Poland, to Amsterdam, Holland via Berlin, Germany. The bus, scheduled to depart Berlin at 11:50 p.m., encountered multiple delays due to two flat tires - one in the night and another [redacted] km away from Amsterdam. This resulted in a delay of over 5 hours, impacting my plans in Amsterdam. I had to give up my flight from Berlin to Amsterdam on the 27th to make up for lost time. Additionally, I had to book a more expensive hotel for early check-in, as the bus was expected to arrive at 8:20 a.m. on August 26th. The delay prevented me from visiting the Rijksmuseum, which closed at 5 p.m., disrupting my itinerary. On the 27th, I had a flight back to Canada at 1 p.m., making this FlixBus experience a complete disaster for me. - Ewa B. from Surrey, B.C.
Reported by GetHuman-ewa_brze on Wednesday, September 4, 2019 1:12 AM
Hello FlixBus Team, I am following up on an issue from a month ago regarding my booking experience. I encountered an error during my attempt to book a trip from Bremerhaven to Berlin for the 1st of November. After receiving a "booking not found" message, I re-attempted the booking and successfully completed it. I have since received two confirmation emails, each with a different booking number (#[redacted] and #[redacted]). I only require one ticket and found the process of encountering an error during payment and not receiving immediate confirmation to be inconvenient. Therefore, I kindly request a refund for the duplicate booking. Thank you.
Reported by GetHuman-lailasay on Tuesday, September 24, 2019 8:52 AM
I traveled from Heidelberg to Frankfurt on Hamburg [redacted] on Wednesday, September 25th. The bus was supposed to depart at 15:30 but departed over 55 minutes late due to delays on the roads. My connecting bus to London Victoria, N815, was scheduled to depart Frankfurt at 18:00. We arrived late for the connection, and despite trying to inform someone through a call that we were close and to wait, the phone went unanswered. As we approached the FlixBus stop in Frankfurt, we noticed my coach starting to leave. The driver's mate from our bus stopped the London Victoria coach, allowing me to board. I want to express my immense gratitude to the driver and co-driver for going above and beyond with their customer service. Their actions made my day, and I am truly appreciative. I believe they both deserve recognition for their exceptional service. I will definitely spread the word about the excellent service provided on your buses. - Kimberley K.
Reported by GetHuman-kgavinak on Thursday, September 26, 2019 5:39 PM
I submitted a message on Sep 21 through your website and have not received a response yet. I need assistance regarding our seat reservations on booking #[redacted]. The company canceled our seats and reissued the booking, instructing us to choose available seats upon boarding. I am unable to find a way to add seating through the Manage My Bookings page. Please provide guidance on how to proceed without having to cancel and rebook, as this would complicate matters for multiple travelers and could result in additional charges. The email received referenced a FAQ page that does not exist, causing confusion. Suggested rewording the email instructions to direct users to the Help section for answers to common inquiries.
Reported by GetHuman-patdonoh on Sunday, September 29, 2019 11:15 PM
Hello, I am Luke, and I am currently traveling with my friend Sam. On the 1st of October, we had booked a Flixi bus departing from Venice to Vienna at 10:40 a.m. Upon arrival at the bus stop at 10:25 a.m., we inquired with the bus drivers to confirm if the bus was heading to Vienna, to which they responded affirmatively. Despite no apparent activity around the bus and closed doors for luggage loading, we took seats assuming we were early. However, at 10:40 a.m., the bus drivers unexpectedly began to reverse without indicating for us to board. In confusion, we approached the bus while it started moving, leading to me chasing after it in vain. As budget travelers exploring Europe, such incidents are concerning as they strain our finances. Contrary to previous positive experiences with Flixi bus, this instance left us disappointed due to the lack of communication from the drivers. We believe that clearer assistance from the drivers is crucial for travelers like us who may not be familiar with protocols. We are disheartened by the turn of events, as it forces us to spend extra money unnecessarily during our journey. Best regards, Luke
Reported by GetHuman-lukefind on Tuesday, October 1, 2019 9:22 AM
I made a reservation on October 1st at 5:23 pm PDT and I have not received a confirmation yet. I paid $46.98 for the trip. My name is Oguttu Mukobe, and I will be departing from Las Vegas, NV downtown on 1st Street to West Oakland BART train station on October 5th, [redacted], at 3:55 pm PST. The journey will take approximately 13.5 hours with possible stopovers in Los Angeles, California, or Bakersfield, California.
Reported by GetHuman-oguttuw on Wednesday, October 2, 2019 5:37 PM
I have two vouchers, REBY8ERNPPCF and REB2LJTMP8AR, and I would like the money returned to me. I am 63 years old, and I have no need for the FlixBus service as I don't plan to travel in Europe in the foreseeable future. The vouchers represent actual money I accidentally spent on your website in April [redacted]. I believe I am owed £[redacted], although when I called in May, I was given a lower figure, which was frustrating. I need this money now as I am currently not working. I hope to avoid spending countless hours on the phone or being transferred between departments. I kindly request the money to be refunded to the bank account it originated from promptly. Thank you. - Lynda B.
Reported by GetHuman-lynthebe on Tuesday, October 8, 2019 9:35 AM
Hello FlixBus Staff, I want to report an issue that occurred during my recent trip with FlixBus. My booking reference number is [redacted]. On October 10, [redacted], my companions and I were traveling from Innsbruck Bus Station to Frankfurt Airport. During our stop at Munich Central Bus Station, the bus driver failed to inform us that we needed to disembark. We unintentionally continued to Munich Airport, only realizing our mistake later. Despite the bus driver heading back to Munich Central Bus Station, he did not offer any assistance or allow us to re-board the bus. This caused us to miss our transfer and ultimately forfeit our journey to Frankfurt Airport. We were disappointed with the lack of professionalism and poor customer service displayed by the bus driver. I wanted to bring this matter to your attention and inquire about potential compensation for the inconvenience. Thank you, Cynthia
Reported by GetHuman3753695 on Saturday, October 12, 2019 7:23 PM
Dear Flixbus, I am writing to express my extreme dissatisfaction with the bus journey I took on Sunday, 13 October [redacted] with Booking Number: #[redacted]. The N90 bus from Metz to Paris was 20 minutes late, and upon arrival in Paris with connection to London, there was an incident involving two passengers with oversized luggage who were not allowed by the driver to board. Despite the presence of other Flixbus team members and security guards, no one intervened. Additionally, at the French/ British border in Calais, the bus was delayed due to unpaid bills, causing further inconvenience. As a result of these mishaps, I missed my train and ferry connections, resulting in a significant delay in reaching my final destination of London Victoria Station. The lack of communication and handling of the situation by Flixbus is unacceptable. I am requesting a full refund of my ticket due to the poor service and financial issues causing such disruptions during the journey. It is crucial for Flixbus to ensure financial stability to avoid inconveniencing customers and compromising their safety. Communication and responsibility are key in preventing such negative experiences for passengers in the future. Thank you.
Reported by GetHuman3767639 on Tuesday, October 15, 2019 9:25 AM
I made a reservation for a trip from London to Paris for Tracey Charlette and Errol Flynn on Monday, October 28, [redacted]. The departure time was changed from 4 pm to 2:30 pm by Flixbus, and despite paying an extra £8 for seats 1C and 1D, those specific seats were not allocated to us. I verified that the seats are still open by checking the website. Additionally, I had to alter my travel plans from Birmingham to London and requested a refund, but I have yet to receive a response for over two weeks.
Reported by GetHuman3801884 on Monday, October 21, 2019 10:44 AM
I traveled from Turin to Grenoble and encountered an issue with the bus not picking me up at the agreed station. I need to catch a bus to Belgrade from Milan, so I'm in a bit of a rush. I kindly asked for an email notification regarding the bus departure time to ensure I don't miss it due to confusion with the stations in Grenoble. Unfortunately, I'm not able to purchase a new ticket or internet card at the moment. Prompt communication would greatly help me out in this situation.
Reported by GetHuman-helask on Monday, October 21, 2019 7:53 PM
Hello, I am writing to report an issue with booking a bus ticket from Bregenz to Munich. Today, on October 23, [redacted], I scheduled a trip departing at 11:50 and returning at 20:45 using the Flixbus app and website. Over the past three years, I have frequently used these platforms with my email account: [redacted] However, I encountered a problem where my credit card and IBAN account were multiple charged, approximately 6 or 7 times for the credit card and SEPA account linked to Paypal. Upon contacting my bank, they confirmed four unauthorized charges on my credit card, yet I have not received any tickets. Subsequently, when I reached out to your customer service, there was no reservation under my name. I estimate that more than [redacted] euros were charged to my credit card and a similar amount to my SEPA card. For further assistance, please contact me at +[redacted]52. Your prompt support in resolving this matter would be greatly appreciated.
Reported by GetHuman-manparas on Wednesday, October 23, 2019 6:28 AM

Help me with my FlixBus issue

FlixBus

Find a list of many popular FlixBus questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
How do I book a ticket?What payment methods do you accept?Are pets allowed on FlixBus?Is there free Wi-Fi on the bus?What is the baggage allowance?FlixBus Customer Service FAQAsk a Question
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!