Dear FlightHub customer service representatives,**I am writing to request from Flighthu...
GetHuman-rkuzaka's customer service issue with Flight Hub from May 2018
Help with my Flight Hub issue
The issue in GetHuman-rkuzaka's own words
I had contacted FlightHub customer service by phone, was advised to put it in writing, still no respo ... Dear FlightHub customer service representatives,**I am writing to request from Flighthub to fully refund my airline ticket of $***.**, which i had to purchase at the International Ataturk airport on the *th of May in addition to the original ticket, which initially was purchased on Sep *, **** (Flight Booking Number ***-***-***)**In March ****, In multiple occasions, I had contacted Fligthub customer service representatives in order to reschedule my trip for the **th of April. In addition, I asked the travel agents, with whom I spoke, about the possibility and the instructions how to change the date of my flight from Kyiv, Ukraine, to Istanbul, Turkey for Apr**nd instead of Apr**th. The agents stated that the system will not allow them to do so and advised me that in this case I will have to purchase a new airline ticket from Kyiv to Istanbul. What I actually did.**Beginning of my trip departure from JFK April **, ****.**On the ** of April, at the JFK airport, when it was my turn to check-in, I was told by one of the ticketing agent " we cannot check you in. Sorry, your flight was yesterday!" * *Then, I was referred to Nataliya Artyukh, who is an UIA duty manager at the JFK. Nataliya Artyukh advised another ticketing agent(African-American female with short haircut) to take care of the issue. Finally, when this agent was providing me boarding passes, I had mentioned to her that i don't need the second boarding pass because I will not be flying from Kyiv to Istanbul on the **th but i have another flight ticket to Istanbul on the **nd of April. Then, I asked the agent to verify if my return flight for the *th of May is "ok", just to make sure that it is in the system. She verified and confirmed that my returning flight is shown as scheduled.**Returning flight from Istanbul to New York, May*, ****.**On the *th of May, at the Int Ataturk Airport in Istanbul, when it was my turn to check-in, I was told that my airline ticket was cancelled and that i had to purchase a new one in order to get in to the flight. The amount of $***.**, which is the cost of a new flight ticket, was borrowed from my bank. This put me in severe psychological and financial distress. During my trip, I had never received any email about the cancellation of my returning flight ticket. *I strongly believe that you will make this unfortunate situation right for me and will provide me with the full refund.**You immediate attention to this matter is highly appreciated.**Kind regards,*Raisa Kuzaka
reaching out to the customer service is time consuming for both sides , especially, for the issue that could be simply avoided if while scheduling my trip, the travel agent, could provide me with important information which could affect my trip.
I want Flighthub to fully refund my airline ticket of $***.**
I brought this issue to the attention of UIA representative then FlightHub representatives on the phone(they don't respond to emails). NOthing was done so far.
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