I bought a flexsteel recliner last year (we loved our first one and bought the identica...

GetHuman-rnnelson's customer service issue with Flexsteel Industries, Inc. from January 2019

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The issue in GetHuman-rnnelson's own words
I bought a flexsteel recliner last year (we loved our first one and bought the identical recliner a year later) *Flexsteel Customer Service Label*I******BR**********Manufacture date ***********This weekend, when bring up the back of the recliner via the remote, there was a large 'pop' and the footrest*back no longer is operable via the remote. The headrest still moves fine.*There is a white plastic piece that is shattered underneath the chair - it has markings that it travels along the tightly coiled spring and facilitates the footrest movement. Is this something that can be replaced as this chair is barely a year old? I was able to return the chair to upright*footrest down position, and it now flops up if you sit back in the chair so we aren't using it currently. Please advise on the repairability or warranty covering this recliner.*Thank you!*Barbara Nelson*Lansing, KS
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Flexsteel Industries, Inc.

Customer service issue
Reported by GetHuman-rnnelson
Jan 23rd, 2019 - 8 mons ago
I have an issue with Flexsteel Industries, Inc. too
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Jan 23rd 4:09pm