We purchased a Power Motion Sofa for $**** on ***** from R C Willey in Roseville Calif...

GetHuman-hankvelm's customer service issue with Flexsteel Industries, Inc. from January 2019

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The issue in GetHuman-hankvelm's own words
We purchased a Power Motion Sofa for $**** on ***** from R C Willey in Roseville Calif. We saw on the Warrant for frames it is lifetime. Well the frame on one of the seat is loose. Your Customer Service Rep told us that we had to call R C Willey. We did and they want to charge us $** labor charge. That does not make any sense to me. What does Lifetime Warranty mean if I have pay to have it fix.
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Flexsteel Industries, Inc.

Customer service issue
Reported by GetHuman-hankvelm
Jan 14th, 2019 - 9 mons ago
I have an issue with Flexsteel Industries, Inc. too
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GetHuman-hankvelm started working on this issue
Jan 14th 10:54pm