i contacted jerseycao to upload video on amazon listing. he attached the video where cu...

GetHuman-mapleent's customer service issue with Fiverr from August 2018

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i contacted jerseycao to upload video on amazon listing. he attached the video where customers attach their unboxing videos. Video icon is not given on the top of the page where the picture are. He showed me in a screen shot that video icon is in the bottom of pictures icons but it was just faked screenshot while in actual the video was somewhere lower on the page where customers suppose to upload their video. I paid over $***.** This is not fair. I am extremely unhappy. Video has good quality but when i see it on amazon its very blurr and bad quality. Please either fix this issue or return my money.
To upload a better quality video which I provided to upload on my Amazon listing, on the top of the title page of listing. Where it suppose to be. It should not be attached at customer's video attachment link.
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Fiverr

Customer service issue
Reported by GetHuman-mapleent
Aug 9th, 2018 - 8 mons ago
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GetHuman-mapleent started working on this issue
Aug 9th, 2018 8:38pm
GetHuman-mapleent indicated the issue is not fixed yet.
Aug 9th, 2018 10:09pm
GetHuman-mapleent indicated the issue is not fixed yet.
Aug 9th, 2018 10:17pm
GetHuman-mapleent confirmed the issue is fixed. Hooray!
Aug 10th, 2018 11:16pm