* Packages were delivered to the wrong place. (************ & ************) I contacted...

GetHuman5312343's Delivery Problem issue with FedEx from September 2020

Help with my FedEx issue
The issue in GetHuman5312343's own words
* Packages were delivered to the wrong place. (************ & ************) I contacted Fed Ex on Thursday , when they were delivered to wrong place, and they stated they would check into it and call me back by * pm that evening. (No phone call received) Friday morning at *, I called again, he informed me that he would check out what was going on and get back with me. (No phone call received). Friday at **:** pm I called and when through it all again and they transferred call to someone that stated the packages were picked up and would be delivered by * pm on Friday. I stated that I really needed to know if these packages were going to be delivered, if not, I was going to have to reorder because we needed these parts. (No they were not delivered.) I returned to work today, Tuesday, September **th, and still no packages! I called back again, only to have that guy tell me that he had no info from Friday. WHAT?!!! He told me that someone, Diane Washington, would be calling. Because I have no faith in anyone calling me, because no one has yet, I wanted her number and he stated he didn't have it. I then asked to speak to a manager, he put me on hold for a bit, came back on the line and stated no one was available. I stated I would call back. **I just want my packages, why cant the driver be contacted and told he needs to get the packages and deliver to me? I have lost * days now with not having these parts. (the reason they went priority is because I needed them)**My name is: Mary Huber*I work at: Smart Controls. *The address the packages should of been delivered to is: ***** St. Clair Avenue, Fairview Heights, IL ******My Email is: *****@***.com **Thank you!

GetHuman5312343 did not yet indicate what FedEx should do to make this right.

How GetHuman5312343 fixed the problem
They finally gave me a number of a local FedEx and the person there, BOB, solved it for me right away. I have received my packages.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common FedEx customer problems.
How Do I Redirect My Fedex Delivery?How Do I Contact a Local Fedex Office?How Do I Report a Delivery Problem to Fedex?How Do I Let Fedex Know About a Missing Delivery?How Do I Track a Package with Fedex?
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FedEx

Delivery Problem issue
Reported by GetHuman5312343
Sep 29th, 2020 - 2 years ago
Fixed
GetHuman5312343 shared how to fix
Seen by 12 customers so far
Similar issue to 5252 others
0 customers following this
Items needed
Tracking number
Address on the package
Who sent the package

Timeline

GetHuman5312343 started working on this issue
Sep 29th, 2020 2:00pm
GetHuman5312343 confirmed the issue is fixed. Hooray!
Sep 29th, 2020 7:07pm

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