Dear FedEx,**This is in reference to invoice *********.**After having bought an item of...

GetHuman-amaxfiel's customer service issue with FedEx from August 2020

Help with my FedEx issue
First: share to improve GetHuman-amaxfiel's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-amaxfiel may need:
Tracking number, Address on the package, and Who sent the package
The issue in GetHuman-amaxfiel's own words
Dear FedEx,**This is in reference to invoice *********.**After having bought an item of clothing from the USA, I understood there would be the possibility of VAT due on receiving them.**I was however surprised to see an additional section for a clearance administration charge of £**.**Since the USA is outside of the EU, I of course will pay the VAT due.**However, I refuse to pay the clearance admin charge of £**, since at no point was I made aware of, nor did I agree to, any terms and conditions which clearly stated that I would be liable for any such charges.**At no point in the transaction and subsequent delivery was any contract for a clearance administration charge made between FedEx and myself.**I paid the supplier for delivery, and would expect that any international clearance fees be factored into the initial cost of such a shipment.**If you want to pursue further charges for delivery or administration or the terms upon which goods are shipped, I suggest that you take it up with the company who shipped the goods initially.**Therefore, I request that you update this invoice to reflect no admin fee, and once that has been done I’ll make immediate payment.**Please let me know when this has been done.**Kind Regards,**Yan Maxfield.

GetHuman-amaxfiel did not yet indicate what FedEx should do to make this right.

How GetHuman-amaxfiel fixed the problem

We are waiting for GetHuman-amaxfiel to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common FedEx customer problems.
How Do I Contact a Local Fedex Office?How Do I Report a Delivery Problem to Fedex?How Do I Let Fedex Know About a Missing Delivery?How Do I Track a Package with Fedex?
Do you have a customer issue as well?
We can help you get FedEx's attention and get better help faster. Tap below to get started.
Having FedEx issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-amaxfiel
Aug 21st, 2020 - 8 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 4848 others
0 customers following this


GetHuman-amaxfiel started working on this issue
Aug 21st, 2020 3:04pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers