Dear FedEx,**This is in reference to invoice *********.**After having bought an item of...

GetHuman-amaxfiel's customer service issue with FedEx from August 2020

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The issue in GetHuman-amaxfiel's own words
Dear FedEx,**This is in reference to invoice *********.**After having bought an item of clothing from the USA, I understood there would be the possibility of VAT due on receiving them.**I was however surprised to see an additional section for a clearance administration charge of £**.**Since the USA is outside of the EU, I of course will pay the VAT due.**However, I refuse to pay the clearance admin charge of £**, since at no point was I made aware of, nor did I agree to, any terms and conditions which clearly stated that I would be liable for any such charges.**At no point in the transaction and subsequent delivery was any contract for a clearance administration charge made between FedEx and myself.**I paid the supplier for delivery, and would expect that any international clearance fees be factored into the initial cost of such a shipment.**If you want to pursue further charges for delivery or administration or the terms upon which goods are shipped, I suggest that you take it up with the company who shipped the goods initially.**Therefore, I request that you update this invoice to reflect no admin fee, and once that has been done I’ll make immediate payment.**Please let me know when this has been done.**Kind Regards,**Yan Maxfield.

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Customer service issue
Reported by GetHuman-amaxfiel
Aug 21st, 2020 - 8 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 4848 others
0 customers following this

Timeline

GetHuman-amaxfiel started working on this issue
Aug 21st, 2020 3:04pm

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