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FedEx International Customer FAQ

Top Answers & How-to Guides

What is FedEx International's Phone Number?

The question we are asked most often is about how to talk to FedEx International customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need to have an account with FedEx to ship internationally?

An account with FedEx is not mandatory for international shipping; anyone can ship by visiting a local office and paying for...
Ask any question you have about FedEx International customer service, get an answer now.
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Recent FedEx International Customer Questions

What is the email address for customer service at fedex?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 19, 2025 9:48 PM

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Customer Support

How Do I Contact FedEx International Customer Support?

Contacting FedEx international customer support should not present challenges. You can go about it by using any of the...
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What should I do if my international shipment is delayed?

If an international FedEx shipment is delayed, checking the tracking information is crucial for updates. This information may...
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Shipping Requirements

What documents do I need to provide for international shipping?

When shipping internationally with FedEx, essential documents include a commercial invoice, which details the shipment contents...
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Do I need to have an account with FedEx to ship internationally?

An account with FedEx is not mandatory for international shipping; anyone can ship by visiting a local office and paying for...
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Are there any restricted items for international shipping?

Yes, FedEx International has specific restrictions for international shipping, varying by destination. Commonly restricted...
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Are there restrictions on contents when shipping internationally through FedEx?

FedEx has specific restrictions on international shipments that vary by country, prohibiting items like illegal drugs, weapons,...
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Shipping Information

What is the maximum weight limit for international shipments?

FedEx International has varying weight limits for shipments based on the chosen service. Typically, the maximum weight for a...
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How long does it take for a package to be delivered internationally?

The delivery duration for international packages via FedEx varies by service, destination, and origin. FedEx International...
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What are the customs fees and duties for international shipments?

Customs fees and duties for international shipments depend on factors such as destination, item value, and item type....
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How is shipping cost determined for international shipments?

Shipping costs for international shipments with FedEx are influenced by package weight and dimensions, destination, chosen...
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Tracking and Insurance

Can I track my international shipment?

FedEx International does offer a tracking feature for international shipments. Customers can monitor their package's status...
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Can I insure my international shipment with FedEx?

Shippers can insure their international packages with FedEx by declaring a value for coverage during transit. This declared...
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Packaging and Payment

Does FedEx provide packaging materials for international shipments?

FedEx provides various packaging materials specifically for international shipments, including boxes and envelopes, tailored...
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What are the accepted payment methods for international shipping?

FedEx International supports various payment methods when shipping abroad, including credit cards like Visa, MasterCard, and...
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What packaging options are available for international shipments?

FedEx International provides various packaging solutions for international shipments, including free FedEx Express packaging....
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We look to the FedEx International issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
FedEx International issues reported to GetHuman
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