I am trying to do a return online, and it won’t give me an option to move forward after...

GetHuman-njpurdie's customer service issue with Fanatics.com from September 2018

Help with my Fanatics.com issue
The issue in GetHuman-njpurdie's own words
I am trying to do a return online, and it won’t give me an option to move forward after I click the item I want to return, and after I check mark the reason why I want to return. It gets stuck there and I can’t move forward. I would like to return the kirk cousins jersey from order number ***-****-****
GetHuman-njpurdie did not yet indicate what Fanatics.com should do to make this right.
I have an issue with Fanatics.com too
How GetHuman-njpurdie fixed the problem
I google searched the customer service phone number for Fanatics. I called, and pressed The number they said for “other issue” and they got me to a live person. She was really nice and helped me out right away. She sent me an email with a PDF of a return slip
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Fanatics.com

Customer service issue
Reported by GetHuman-njpurdie
Sep 19th, 2018 - 6 mons ago
I have an issue with Fanatics.com too
Fixed
GetHuman-njpurdie shared how to fix
Seen by 7 customers so far
Similar issue to 607 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or BillingAddress
Timeline
GetHuman-njpurdie started working on this issue
Sep 19th, 2018 1:30pm
GetHuman-njpurdie confirmed the issue is fixed. Hooray!
Sep 20th, 2018 1:34pm
GetHuman-njpurdie confirmed the issue is fixed. Hooray!
Sep 20th, 2018 8:33pm