Facebook Customer Service Issues

Dear Facebook Team, Unfortunately, my account got locked, and I'm struggling to unlock it due to the identity confirmation issue. This account holds significant importance for me. I kindly request Facebook to provide alternative options such as sending a code to my phone or email to facilitate the recovery process. Your assistance in unlocking my Facebook account will be greatly appreciated. Thank you, Mohan Mandal [redacted] [redacted] [redacted]

I reset my password to log in from a browser but forgot the old password. Unfortunately, I can't access the phone number linked to my account anymore. I logged out without updating the number, so now I can't receive the login code sent to my old number. I need help recovering my account quickly.

My Facebook account got hacked suddenly, and I don't know how. Someone posted an inappropriate picture that violated Facebook rules, and now my account is disabled. I've looked everywhere for a way to contact Facebook for support through phone or live chat with no luck. I rely on my account for work communication with clients, and not having it has forced me to pause work temporarily. I really need my account restored. Any assistance would be greatly appreciated. Thank you.

Subject: Appeal for Suspended Facebook Account Hello, I would like to bring to your attention that my Facebook account has been suspended. I have submitted an appeal for account recovery but have not received a response from the Facebook team. It has been a few days since I submitted my appeal. My account was disabled seemingly due to a disagreement with a decision made. I am concerned that my account might be permanently disabled. I kindly request your assistance in resolving this matter as soon as possible. Thank you, [Initials]

My Facebook account was hacked on April 26th, and since then, I have been unable to reset my password and regain access to it. I've had this account for several years. When I tried to access my original account, I unintentionally created a new account. Every time I try to reset my password through Facebook support, I'm asked to provide either my email address or phone number, but each time I enter them, the code is sent to the hacker's email. My original account has a profile picture of me, email address [redacted], and phone number [redacted]. This has been a very frustrating experience, and I am eager to have this issue resolved promptly. I want my original account restored and all unauthorized access removed.

My Facebook account was hacked a month ago. The big problem is that the hacker removed all my emails and phone number. I tried to secure my account as soon as I noticed the issue, but it was too late to change the password or log in with my secondary email. With no way to reset the password as they changed my phone number and email, I already sent my ID to support to prove my identity. However, the hacker is still using my account with my personal photos. I don't know what to do anymore. I just want Facebook to verify the identity of the person using my account and take action to eliminate that account. If possible, someone please help me. I have emails from Facebook security regarding the hack and my friends who can vouch for my identity.

My wife's account was hacked late last year and was shut down by Facebook. I am trying to recover this account for her as I have better knowledge of certain computer skills. However, I cannot find the old account anywhere in the search engines provided by Facebook. All that comes up is an older account with nothing in it, so it appears she has lost everything. Her account was set up with the name Denise Bryant.

In January [redacted], seeking funding due to an auto accident, I came across a Facebook page offering assistance. Chris Michael requested my Facebook account information to send funds through Facebook Pay. After explaining I didn't have a Facebook Pay account, he assured he could guide me through it. Unfortunately, within 30 minutes, he hacked my account, leaving me unable to access it. Trying to report to Facebook Support, I received messages stating I violated community standards and had 30 days to address it before permanent disablement. Despite my efforts to regain access and explain the incident, I struggled to find the necessary support page.

I am trying to log in after being inactive for a while. I reset my password using the code sent to my email "[redacted]" (one of the two emails on the account). However, the confirmation code is being sent to an old email that I no longer use. Clicking the "confirm identity in another way" button just loops me back to the same screen. I need the reset/confirmation code to be sent to my current email address that is listed on the account. Thank you.

I recently reset my S10+ to factory settings and managed to log back into all my apps except Facebook. Despite following the instructions multiple times, I'm not receiving the authentication codes. I contacted support, provided a clear copy of my driver's license (which was rejected twice) and a photo of my Visa card (awaiting a response). It's becoming frustrating, and I'd like to regain access to my account. Thank you.

I have been a victim of hacking on my account. The hacker is posing as me and asking my family and friends for money. I have evidence of the scam attempt and the hacker demanding money to give me back control of my account. I have been up for 24 hours trying to recover it, but the hacker changed all my login information. I seek assistance in either deleting the account entirely or helping me regain access to prevent further damage.

My account was compromised and is currently disabled. I need help to reactivate it. I logged in earlier today, but later faced issues logging in. When I did manage to get in, there was a request for further verification with a different profile picture. While my account was under the name Mark Romstadt, now it shows the name Justin Baldoni with a different profile picture that is not mine. What steps should I take to address this situation?

Sameer, your account review will take approximately a day after your disagreement with our decision on May 9, [redacted]. Currently, your Facebook account is not visible and inaccessible. Subsequently, our team will reassess your account, albeit with limited resources due to the COVID-19 pandemic, which might prolong the review process. Should your account comply with our Community Standards, you can resume using Facebook. However, if it is deemed to violate our standards, your account will be permanently disabled.

I work at a psychiatric hospital, and it appears a patient has created a page about me, making threats towards me and my family. The police advised me to file a complaint to obtain the IP address or phone number being used. They are also threatening my friends through this fake page. The name used is Fortson Perkins. Thank you for your assistance in guiding me in the right direction to address this. It is definitely concerning.

Hello Facebook, I am experiencing an issue with my locked Facebook account, which is significant to me as I have utilized it for years. Unfortunately, it was locked recently, and I lack any proof to regain access except for the phone number and email linked to the account. I kindly request the option to receive a code via my phone, email, or birthdate to facilitate the recovery process. Having access to my account is important to me, so please provide me with the necessary "Number/Gmail/Birthday" option to unlock it. Your assistance in resolving this matter is greatly appreciated. Account Information: Name: Hira Moni Email: [redacted] Number: [redacted]6 Birthday: January 11, [redacted]

My email was hacked, affecting my Facebook account that was connected to it. On my PC browser, a message says: "Syed, you disagreed with the decision on April 21, [redacted]. It usually takes us just over a day to review your information. Your account is currently not visible, and you can't use it. We'll reassess your account; however, due to COVID-19, there may be delays. If your account complies with our standards, you can use Facebook again. If not, it will be permanently disabled." On mobile, I receive a message about violating Community Standards related to child exploitation. It warns about further restrictions and allows me to disagree with the decision, but clicking "continue" has no effect. I need help as my account is linked to multiple business accounts. Thank you.

Congratulations on your birthday! To accommodate your new adult status on Facebook, some settings have changed. You will now receive messages from anyone, have a public search listing, and be able to use the tag suggest feature. It's essential to be aware that sharing content publicly means it can be viewed by anyone, whether they are on Facebook or not. Take control of these settings by adjusting them accordingly. Explore more about these changes and how they may impact your online experience. Enjoy your special day!

In late February [redacted], my Facebook ads account was compromised by hackers. After contacting Facebook, they assured me they would address the issue. A fraudulent page was added to my account and unauthorized charges were made on my card. I took the necessary steps by removing the card, consulting with my bank, and following Facebook's instructions to remove the fake page. However, since then, I have been unable to go live on Facebook. It is now May 10th, and whenever I try to go live, I am met with a message stating, "this user cannot go live." Despite receiving multiple emails from Facebook inquiring about the resolution of my issue, none of them provided a solution. It appears these emails were automated as they did not address my concerns. I am currently unable to access live chat for assistance, and my account continues to have restrictions without any clear explanation or prior warnings. I have a clean record with no community standards violations or previous issues, yet I remain unable to interact with my group or contact Facebook for assistance.

I use Windows 10 and Brave browser. However, my Facebook account is experiencing issues not only on my computer but also on my Android device and my mother's computer. This problem has persisted for around two weeks. When I try to access FB using various browsers, I cannot log in with any of my previously used passwords. The code supposedly sent to my email never arrives, preventing me from changing my password. Even attempting to create a new account leads back to my old one. I attempted to use the FB app on my phone but ran into password issues. The FB 'lite' app worked partially, but the constant notifications were bothersome. I deactivated FB on my phone as a result. Although my account is active and I can interact through my mother's account, login issues persist. I would like to reconnect with my family and groups on FB. If this problem persists, I may need to explore alternatives. I am puzzled by the failure to receive the email code and seek a resolution to change my password and regain access to my FB account.

I made a purchase on Facebook Marketplace a week ago for an item that was supposed to be shipped to me, but it still shows as sold without any further updates. Despite not seeing any charges on my PayPal account, I've been reassured thrice by different customer service representatives with similar scripted responses, like the one below: Hello, Thank you for reaching out to us. After reviewing your order, it appears to be pending. While you may notice a temporary authorization charge on your payment method, the order itself has not been fully processed yet. Due to technical issues, orders are taking longer to go through than usual. I apologize for any inconvenience this delay may have caused you. Rest assured, we will notify you by email once your order is confirmed or if it is canceled. Thank you for your patience, Adam Payment Support Specialist Attempts to contact the seller have been fruitless, which is concerning as I fear losing out on the item if this situation persists.