My account has been hijacked. The account of Hollis Wilkes is no longer under my contr...

GetHuman-hwunyti's Recover Hacked Account issue with Facebook from March 2021

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Before contacting them, items GetHuman-hwunyti may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-hwunyti's own words
My account has been hijacked. The account of Hollis Wilkes is no longer under my control. The person changed the recovery email address and password. Therefore your automated guidance to regain control are not working. Your "you've been hacked" screens of instruction allows me to move on by entering my old password, then goes with resetting it by sending note to either my "new" email address or phone number which the hacker has already changed to be his own.**I can only attempt to reach friends by phone to alert them to what one has already said was an attempt to have them 'send money to help a friend of mine'... But I actually have more active Facebook contacts then I have their phone numbers for to be able to alert them..**The email he switched me to is "E*****@***.com" and switched my associated phone number to one ending in "**".*My contact information never changed from *****@***.com using ***-***-**** as recovery information. I thought confirmation texts or emails were sent before allowing a change to login information?**Please assist in removing halting activities of this fake "ME" and restore control to me as rightful ruler of my Facebook page. *-) **Thank you,*Hollis W.

GetHuman-hwunyti did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-hwunyti
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 139039 others
0 customers following this

Timeline

GetHuman-hwunyti started working on this issue
Mar 20th 10:38pm