Facebook Customer Service Issues

Good morning, I recently chatted with someone about my Facebook business page login issue. Even after resetting my password, I am still unable to access my account. Is it common to have to pay to resolve these types of problems on Facebook? I'm new to managing a business page and unsure about their rules and policies regarding fees for assistance. Can you clarify whether Facebook may have blocked me and why I am being asked to provide my passport for verification? I always thought using Facebook for business was free, so I am surprised by these difficulties. Any information on how to navigate these issues would be greatly appreciated. Thank you.

Upon accessing the app, I received a notification stating that an individual from an unfamiliar location attempted to log into my account. The app required me to provide verification by sending a code to my phone number, which I promptly entered. Following this, I was informed that my account needed to undergo a 24-hour review process. Upon attempting to log in after the review period, I was dismayed to find that my account had been disabled due to alleged violations of the terms of service. Upon reviewing the terms, I can confidently say that I did not breach any guidelines. I suspect my account was compromised by unauthorized individuals. It is distressing as this account holds sentimental value to me, with years of posts totaling nearly 4K followers. My account is essential for sharing photographs and staying connected with my followers. Kindly consider reinstating my account as it plays a significant role in my life.

Facebook disabled my profile due to suspicious activity after my trip to South Korea, and I agree someone accessed it. They asked me to verify my identity with face ID, which I did multiple times. I received a six-digit security code three times, but there's no page to enter it. Every attempt redirects me to the photo ID submission. I've changed my password as instructed, but I can't find where to input the security code. This is critical as it's my primary account for staying in touch with classmates. I need assistance in resolving this issue promptly. My profile name is Michael McCarthy, and my sign-in is [redacted] Thank you for your help. - Mike

Hi, I assisted my mother in reporting a fake profile pretending to be her. The profile in question is clearly new and the link does not match the details of my mother's profile. The name, details, and photos on the fake profile belong to my mother, and when I confronted the person using the photos, they blocked my mother. Despite this evidence, Facebook has deemed the profile as not fake without proper investigation. It would make sense for Facebook to ask for proof of identification before dismissing reports. Given that our surname is uncommon, with only one other person sharing my mother's name, who happens to be the owner of the fake profile, it's evident which profile is fake. More thorough scrutiny and options for reporting issues could prevent such situations in the future. It's frustrating to see Facebook overlooking these clear discrepancies.

Hello, my name is Eric W. My Facebook account got hacked, and my personal information was being streamed without my consent. I contacted support, but they asked for $[redacted] to resolve the issue. Frustrated, I requested my account be deleted immediately, but was informed it would take up to 7 days. After several calls, they only offered to close it in 2 days. Unfortunately, it was not closed as I verified through my mother's account. I kindly request deletion of my account linked to [redacted], as well as any other accounts under Eric W., Eric T., and Eric C. (a variation of my name). Thank you for your help.

Subject: Urgent Facebook Account Security Issue Hello, I am writing to report the hacking of my Facebook account, Nattapat Ruenruedeepanya. It has been compromised twice, with the most recent incident occurring on March 15, [redacted]. The hacker, likely from China, changed my profile picture, gender, and email associated with the account. Despite regaining access after the first breach on September 25, [redacted], I have been unable to regain control this time. I suspect the hacker is actively using my account, as attempts to reset the password require access to the unauthorized email address. The account was previously linked to [[redacted]] with the password [riku28454]. As I rarely use this email, please respond to [[redacted]] as well. Any login activity outside of Thailand and the UK is unauthorized. I kindly request your assistance in blocking the hacker and restoring access to my account. Thank you for your prompt attention to this matter. Sincerely, Nattapat R.

My Facebook account was hacked and is now disabled. I need help to recover my account. It was disabled by mistake, and I need assistance in getting it back. I am struggling to receive the code for account recovery. We have a business account page under Douglas Thorpe Dance, an old page that needs attention. A few days ago, my account was disabled, and I cannot log in; I really need my account back. I am confused as to why my account was disabled for violating a policy. My items on Marketplace have been under review for an extended period, and I need them to be visible. My account was hacked, and I am unable to receive the confirmation code to reset it. Every sponsored ad I create gets rejected, and my account was disabled from running ads. I am having trouble resetting my hacked account and not receiving the confirmation code. I am also experiencing issues with new posts not showing up on Marketplace.

Hello, I am reaching out for assistance with an issue related to my email. My previous Facebook account, associated with the same email address, was stolen, and the password and email were changed without my consent. I am looking for guidance on how I can regain access to my profile. Please advise on the necessary steps to reclaim my account. You can reach me at [redacted] The stolen profile is significant to me as it had a buy/sell/exchange page for Forli where I conduct business. Thank you in advance for your help.

Hello, I am concerned that my account has been hacked. On March 8th, I attempted to check my messages on Facebook via the app on my phone. Even though I enter the correct email address and password, I was unable to log in. Initially, I attributed it to a network issue. Upon trying on my computer at home, I received an error and couldn't access my account. I then attempted to reset my password using my phone number, but the hacker had already removed it from my account. Additionally, my contact email was changed to a new one I don't recognize. Since March 8th, I've been unable to log in, as any code I request isn't being sent to me. The hacker remains active on my account, despite efforts from family and friends to report the situation. I've tried calling Facebook, but have not received any assistance. I'm reaching out for help as I'm feeling desperate. Thank you for your response. Jennifer S. Email: [redacted]

On March 11, [redacted], at 2:00 AM, I received a notification on my phone from [redacted], stating that a new security code was issued to reset my password. I was asleep at the time and did not initiate any password reset. When I tried to log in on my trusted devices, I was prompted with an old password that was supposed to have been changed. Upon attempting to reset my password, I discovered that my recovery email ([redacted]) and phone number had been altered, effectively locking me out of my account. As this account is connected to my business, I require access and have two forms of ID available for verification purposes. It is crucial to resolve this situation promptly due to potential identity theft concerns. I am ready to take any necessary steps to regain access to my account.

I recently logged out of my Facebook account on all devices, except for my iPhone Messenger app. When attempting to log back in, it claimed my email wasn't linked to the account ([redacted]). I tried account recovery with my phone number ([redacted]), but it displayed a different name, which was concerning. After checking my Messenger app, I discovered the email connected to my account was altered to [redacted] (I don't know this person). In summary, I can't access or reset my account because both my phone number and email are now associated with someone else. It appears my account may have been hacked.

On March 8, [redacted], Facebook disabled my account without notice. I am unsure why this happened. I suspect my account may have been hacked since I received instructions to upload a photo of myself to validate my account, a process I found challenging. Despite multiple attempts with my passport and driver's license photos, following the guidelines didn't work. Attempting to contact customer service by calling resulted in a message saying they do not accept customer calls, and emailing them at [redacted] bounced back as "domain unknown." I've detailed my appeal in emails to Facebook with no success in resolving the issue or understanding the cause of the account disablement. I am requesting the reinstatement of my Facebook account and an explanation for its disablement. I am surprised by the lack of response through their provided phone number and email address. Thank you, C.E. Cogar

I have been unable to access Facebook or Messenger for several months now. I keep receiving messages saying I forgot my password, which is sometimes not accurate. Despite creating new passwords, each time I attempt to log in, it appears to have been changed without my knowledge. I haven't made these changes. I have contacted an attorney who is in touch with the Federal Communications Commission to address this issue with Facebook. This situation is unfair as I have not done anything to trigger it. Furthermore, dealing with my son's cancer diagnosis in another state and my husband's dementia, it is crucial for me to regain access to Facebook. I do not deserve the unpleasant messages I have received. I had previously uploaded various photos and my cover picture, which I had requested to be published. An appointment with the FCC is scheduled for Friday, and I need my computer operational. Additionally, I had to buy a new one and sent copies of your corporate policies to the FCC.

My Facebook account was disabled because I commented on a picture containing nudity that I saw on social media, assuming it was a meme or joke. I'm not certain if my comment led to this or if friends reported me. I was asked for my phone number and Gmail account, which I provided. This was my first violation, so I expected a temporary ban from posting or messaging, not a 30-day disablement. I hope to recover my personal account, crucial for my studies. Your assistance in recovering it would be greatly appreciated. Thank you.

Hello, I am reaching out to you as I have no solution to resolve my issue. I have lost access to my Facebook profile "Geckoland St Nazaire." I suspect that my account has been hacked, and my information has been altered. I have had to reset my password multiple times due to unknown login attempts. As a security measure, I disconnected my profile from all devices, a decision I now regret. Now, when I try to log in, it asks for a security code. I do not receive this code via SMS, and I never activated this option willingly. Despite numerous reports to Facebook, the situation remains unresolved. I have submitted identity documents that have been rejected. I contacted Facebook France support, who informed me that the account remains blocked because it is under my company's name, not my personal name. I unknowingly violated rules by setting it up this way following advice from a communication company four years ago. I am willing to make the necessary changes to comply and regain control of this account, associated with my business, Geckoland St Nazaire. It is crucial that I regain access to this page promptly to reconnect with my clients. If retrieving the profile is not possible, can a new administrator be added to the page? I will need assistance as I am currently locked out. I am prepared to provide any required documentation. Thank you for your help, understanding, and anticipated response. Sincerely.

I deactivated my Facebook account around 14 years ago. Yesterday, I managed to log in and reset my password using the email associated with my account. However, I faced an additional verification step since I wasn't using a familiar device. Facebook requested that I identify 5 friends from pictures and contact them for recovery codes to proceed further. Unfortunately, 3 of these friends are deceased, and I've lost touch with the other two. I've attempted multiple times but keep getting the same set of photos. I'm unsure how to regain full access to my account. Any advice on what to do next?

I believe my Facebook account has been compromised. When attempting to log in, I am informed that my email and phone are not registered, and upon searching, I discovered a different email associated with my profile, beginning with "m". Strangely, the profile picture and name are still correct (Charlie Hartman). Despite my efforts to secure the account, I was only able to create a new one with a different profile picture (a moose). To maintain correspondence while resolving this issue, I will provide my work email for now.

Hello Facebook Team, I encountered an issue while updating our FB Page with a new profile picture and video cover. The page got unexpectedly unpublished during this process. We recently rebranded and were planning to boost posts, but this setback delayed our plans. I faced multiple errors while trying to upload a 21-second motion graphics video: 1. False error message about no internet connection. 2. Incorrect notification about the video length. 3. Size requirement issue despite the video meeting specifications. After attempting to publish the video several times, we realized the page had been unpublished by Facebook, restricting us from making any changes or posting. We seek clarity on the reasons for this action as we have a clean record with no violations. Our page with 48K followers is crucial for our advertising plans on both Facebook and Instagram. We eagerly await the restoration of our page to resume our marketing activities with the allocated budget and upcoming verification plans. Warm regards, Kylie C. Marketing Manager iSupport Worldwide

I purchased three items on Facebook, and all three were shipped from China. Unfortunately, upon arrival, the items I received were not what I ordered but instead trinkets. I have contacted the seller with no success in receiving the items I originally purchased. I provided them with my order number, tracking information, and details of the discrepancy. I am still without the correct items. I feel Facebook should be aware of these sellers and their practices. Kindly advise me on the steps I should take to ensure I receive the correct orders. Thank you. Rex P. Email: [redacted] Phone: [redacted]

I am unable to access my Facebook account as I no longer have access to the phone number linked to receive the verification code. The profile pictures are visible, but due to private settings, I cannot enter the account. My previously saved passwords on Google are no longer available, and I cannot update the phone number within Facebook settings without logging in. The username associated with the account I am trying to recover differs from the new account that appears. I simply wish to update my phone number to the current one and receive the verification code on it. Additionally, I need to retrieve my username for the account.