On *rd November I received a message from Facebook (verified source) which stated:**"We...

GetHuman5513164's customer service issue with Facebook from December 2020

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The issue in GetHuman5513164's own words
On *rd November I received a message from Facebook (verified source) which stated:**"We wanted to let you know that your mobile number ***** ****** was registered and verified by another person on Facebook.**This mobile number is still associated with your account, so anyone you're sharing this number with may also see any SMS notifications that are sent to you.**If you would like to continue to have this mobile number associated with your account, there's nothing else you need to do.**If you no longer use or are not available on this mobile number, please update your contact information or remove this number from your account."**I verified on my Facebook account, under "mobile" that "another person is associated with this number".**I still use the mobile phone number and nobody "shares" this number with me.**Therefore, I do not understand how it is possible for anyone to register and verify an account using my mobile number without my knowledge.**I have on several occasions used Facebook's problem resolution procedure to ask that the "other person" is removed.**I have received no replies at all and the message that "another person" is associated with my phone number remains.**I need to find another way of contacting Facebook to get them to remove this "other person" from my account and let me know how it is even possible that this happened.

GetHuman5513164 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman5513164
Dec 2nd, 2020 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 140177 others
0 customers following this

Timeline

GetHuman5513164 started working on this issue
Dec 2nd, 2020 1:40pm
GetHuman5513164 indicated the issue is not fixed yet.
Dec 2nd, 2020 8:11pm
GetHuman5513164 indicated the issue is not fixed yet.
Dec 2nd, 2020 8:13pm
GetHuman5513164 indicated the issue is not fixed yet.
Dec 2nd, 2020 8:13pm

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