Facebook Customer Service Issues

I believe someone has accessed my Facebook account and changed the password. I managed to reset the password, but now it's asking for an SMS code that I never receive. Additionally, it's requesting a login code from an authentication app that I never set up. I've attempted to verify my identity by providing my driver's license and birth certificate, but I haven't received confirmation emails. I'm hesitant to keep sending sensitive information if it's not secure. I really need access to my Facebook account back and would prefer not to create a new one. I'm unable to make any necessary changes because I can't access the account due to these issues. Please assist me in resolving this matter. Thank you, Ronda Schniers Whittley

My Facebook account got blocked because they claimed I used a celebrity name as my username. They requested a photo of my passport, but then said I violated community standards and banned my account. I use Facebook primarily to play Slotomania, a game I've enjoyed for over a decade. They haven't specified which rules I broke, but I suspect my account might have been hacked, leading to unauthorized posts. To continue playing Slotomania, I created a new Facebook account as advised by the game support, but even that got blocked. Although I managed to transfer my Slotomania progress to the new account, I can't access it now. The new Facebook account is under Mark Scott with the email [redacted], while my original account is [redacted] Recovering my original account is crucial as it holds years of game progress. Your help in restoring access would be greatly appreciated. Thank you.

My daughter's Facebook account has been hacked, and her profile picture is being changed to a damaging photo, which is causing her distress and harming her reputation. Due to circumstances, she's unable to manage the account herself, so as her father, I'm handling it now. Despite my attempts to block access and change the password, the hackers are still getting in and changing the picture. I'm reaching out for assistance to stop this harassment and protect my daughter, Jessica Rose Nichols with the username jessica.nichols.[redacted]1. I, Robert Nichols, can be contacted at [redacted]. I urgently need help to address this issue and file a report to have these hackers investigated for their actions.

On 27/11, Facebook blocked my account. I've made numerous attempts to unblock it with no success. Despite sending my driver's license and passport, I received emails from Facebook stating that the account is unblocked, providing a link that never works. The hackers altered the email linked to my account, preventing me from receiving verification codes. Any helpful advice would be greatly appreciated.

I am encountering an error message "something went wrong" when trying to access settings on Facebook. I have only used Facebook on my phone and typically log in with my fingerprint, so I can't recall my password. Unfortunately, the email address and phone number associated with my account are no longer accessible to me. I am looking to update this information in order to transition my account to my new phone and iPad. My user name is Mary Kirchmeier, and the email address provided is [redacted] Any assistance you can provide would be greatly appreciated. Thank you.

I recently received notifications for a Facebook account on my phone number, but I don't have a Facebook account. Could you please unlink this number from the account and inform the owner that it does not belong to them? Thank you.

Shivam, your account has been locked We have noticed unusual activity in your account. This could mean that someone has used your account without your knowledge. Account lock date: November 29, [redacted] For your security, your profile will not be visible to others on Facebook and you will not be able to access your account. To unlock your account, we will guide you through some steps.

Hello, I am a genuine user of this account. I respect the community guidelines on Facebook. I have never violated any rules before. Unfortunately, Facebook's protection system mistakenly requested my ID. I have submitted all the necessary identification to reopen my account. I kindly ask you to review my appeal and reinstate my Facebook account promptly. Thank you.

My friend's profile was hacked and deactivated, along with his business page which is vital for his work. Despite submitting ID proofs for appeal, Facebook rejected his requests. His newly created profile was also removed. All provided evidence and appeals have been unsuccessful, affecting his income as his business relies heavily on his Facebook page. Despite considering a copyright appeal, he is hesitant due to the risk of permanent account deletion. Facebook's insistence on further proof leaves him doubtful. Assistance is greatly appreciated.

In [redacted], my sister passed away. Her profile has been memorialized, but she is still shown as the administrator of a group called "You know you're from Clintonville if...". I have been unsuccessful in my attempts to have her removed as the administrator despite being contacted by members who want posts removed. We require an active administrator for the group, but I am facing difficulties in getting assistance from Facebook. I am frustrated by the lack of support in resolving this issue promptly.

Someone on Messenger named Aaron Gutpill has been sending threatening messages about causing physical harm to a young woman. I have never met him and am concerned for her safety. I did not engage with the messages but now I am worried about what he might do. I think it would be helpful if Facebook could track his location and ensure the young woman is safe. It would also be beneficial if she could be taken to a shelter for protection. I am afraid of retaliation if he finds out I reported him, so I am hoping to keep this anonymous.

In December [redacted], I inadvertently posted a copyrighted video on my Facebook page (www.facebook.com/nasawaliphame). Facebook flagged the video, leading to the disabling of my account. Despite multiple attempts to reach out to Facebook support, I have only received automated responses. I am requesting Facebook to allow me access to my account. Appeal Reference Number: #[redacted][redacted] Account Name: Nasawali Phame Emmerton Account Email: [redacted] I extend my apologies and commit to familiarizing myself with Facebook's copyright policies to prevent future violations. Any assistance in reinstating my account access would be greatly appreciated. Thank you.

I ordered six sea glass Christmas trees, three 5.5" and three 7.5". However, I received six 5.5" acrylic trees instead of what I wanted. I have been reaching out to the supplier since Nov. 17 and they have not offered a refund. Please assist me in getting my credit of $70.15 from Acoisini. I can provide all the emails related to this issue.

My page "Hairrass Styln" was deactivated roughly three months ago, and I have yet to receive any assistance. I provided the required documents to verify my ownership of the page. This page holds all my cherished photos, memories, and connections. Restoring it is crucial for me to regain access to this valuable content. Your help in this matter would be greatly appreciated. Thank you.

I recently changed my password and selected the option to log out of all sessions. However, now I am unable to log into the mobile app and messenger, as I keep getting blocked for too many login attempts. This issue occurred last week as well, and even after waiting 24 - 96 hours, clearing the cache, and browser history, the problem persists. I'm frustrated that my attempts to secure my password have resulted in this login issue. I am unable to access the app on my phone. My FB id is Baburaj MS.

I live in Florida and noticed suspicious activity on my FB account from Seattle, indicating a potential hacking incident. Following FB's instructions, I took steps to secure my account and verified my identity by uploading my driver's license. Unfortunately, my account has now been disabled, preventing me from accessing my business accounts in FB Business Suite. Every login attempt results in a message stating that my account may remain disabled if I am deemed underage, despite being 40 years old. I am frustrated with FB's handling of the situation and the lack of customer service. I seek assistance in resolving this issue promptly.

My account was hacked, and someone changed the email and password. When I received alerts in my email, I quickly went to the Facebook app and recovered my account by changing the email and creating a stronger password. Now, I am being prompted for a verification code sent to my unlisted mobile number, which is not set up on Facebook to receive codes or from the generator within the app. My mobile device is the only place where I access Facebook, so another device or browser approval is not an option. It has been 15 days, and I am still unable to log in. Message sent on 12/01/[redacted].

I received a request to change my email address on my FB page from jancantyphd.com to [redacted] as suggested by my followers. The deadline given was December 15, and I am unsure if this is legitimate. It seems forceful, and I am curious about who initiated this change. My attempts to respond led me to a page called "A Life Divided."

My Facebook account has been compromised. The person who has taken control changed the email, phone number, and password. I have been unable to access my account since 11/26/[redacted], and today is 12/01/[redacted]. Despite submitting my driver's license to Facebook, they claim the issue is resolved when it is not. Now, I am unable to resubmit my license or request access to my own account.

I am seeking assistance as my Facebook page, Butik San Mostar, has been hacked. This page is crucial for my business, representing years of dedication and hard work. Unfortunately, I appear to have been removed as the admin, leaving me with no control. I am hopeful you can aid in resolving this issue and eagerly anticipate your response. Kind regards.