Facebook Customer Service Issues

Hello. My name is Festus Nwanokwara, also known as Agumba Asiegbunam on Facebook. I created a group called Agumba Group, but due to a high volume of messages, I tried to adjust my age to limit them. However, this resulted in my account being disabled by Facebook. I have been unsuccessful in reactivating my account and seek assistance to resolve this issue. Your help in restoring my account would be greatly appreciated. Thank you.

My Pinky Ruswell FB account was hacked just over a week ago. I have been trying to get Facebook to close it down as it's being used by scammers. I opened a new FB account under Sam Russell (Pinky), and it has now been disabled after about a week. I'm unsure if it's because I've been trying to get the Pinky Ruswell account closed or if it's for warning people about the hacking. I've been with FB since [redacted], and my account has been hacked twice this year. Despite being the victim, FB has disabled my new account for the security of FB users, leaving me unable to stay in touch with friends and family overseas. Please reinstate my Sam Russell (Pinky) account immediately, or I will escalate this issue to newspapers and the ombudsman. My Sam Russell FB account is linked to [redacted] I'm the victim here, not the hacker or scammer. FB should prioritize the rights of victims over hackers.

Four years ago, my email was hacked, and I disabled it. Now, I am unable to retrieve my password since I can't change my email address. I can't remember my old password since my iPad logs me in automatically. I need to update my email to receive a code to reset my password. Please provide assistance; I urgently need to secure my account and make it private. I am encountering difficulties communicating with you. I want to safeguard my account's privacy. Facebook's censorship concerns me, and I want to retrieve my photos and hide my page. I request the freedom to access my account and change my email address promptly. I would like assistance to navigate to the "HIDE" button and update my email for account access. Thank you, - ST

My Facebook account was hacked without my knowledge. I recently found out after hearing from the FB community standards team. They have now restricted my use from advertising on FB Buy and Sell platforms that I had previously used without any problems. I was shocked to see the post that was shared without my consent. I want to clarify that the post was not from me, and I have already updated my password to secure my account. I typically use Facebook to promote my Fireplace Makeover business, which is now being impacted by this situation. I would appreciate any assistance or understanding in resolving this matter. Thank you. Lawrence M.

I recently released an official music video for one of my songs that I distributed on various music platforms. I paid for an ad promotion on Instagram to boost its visibility. Typically, I send out direct messages to some of my followers when I make a post to enhance their chances of seeing it. My Instagram account was a business one from the beginning. The next morning, I was surprised to find out that Facebook/Instagram had deactivated my account. This situation is new to me as I had never encountered this issue before when posting new content. The deactivation not only disrupted my business significantly, but it also affected clients' contact information stored on the account. Additionally, I was still charged for the promotion despite the deactivation. I have reached out to Facebook multiple times, providing evidence that the account was used for my business activities and asserting my ownership. I am hopeful for a prompt resolution, as having a live chat option to address this matter today would be greatly appreciated.

I tried to log into Facebook today but found my account disabled without any explanation. Despite providing my ID to verify my identity, my account remains disabled for allegedly violating community standards, which is puzzling to me as I don't post controversial content. I am distressed by this situation as I have 12 years' worth of memories and photos on my account. I have been unable to find a way to reach a customer service representative for assistance. I am eager to rectify any misunderstanding and regain access to my account and its content. Please contact me at my email address or cell phone number. Thank you, Lynn B.

I am 73 years old and struggle with modern technology. My son initially created my account for me, which worked fine at first. The following day, I encountered issues accessing Messenger, as I was prompted to upload a photo of myself. Despite multiple attempts to send the photo, I failed. Subsequently, I was asked to provide various poses of my face, which seemed suspicious. I was advised that it was not mandatory to use a picture of myself and could opt for a flower instead. Unsuccessfully, I tried to send an image of a palm tree and was informed that I had violated a rule, resulting in my account being disabled. I haven't attempted to use it since then, but I would like to reactivate my account. Messenger is crucial for communicating with a sick friend during the pandemic, as I can't visit her in person. Kindly assist me in reopening my existing account or setting up a new one to maintain contact with my friend.

I am reaching out because on 10/24/[redacted], my account was hacked. The profile picture was changed to an unknown man with an unfamiliar language, and shortly after, my account was locked. I went through the identity and appeals process but even after submitting an appeal, my account remains inaccessible due to alleged violation of community standards. This has hindered my ability to communicate with family and friends during the pandemic. I have been a long-time Facebook member and I urge you to check the location of the profile picture change on 10/24/[redacted] to prove it was not from any of my devices, showing I do not breach community guidelines. Additionally, my small business operated through Facebook is also impacted. Kindly reactivate my Facebook page. I have updated my email password to prevent future hacks. Furthermore, my phone number seems connected to another account, and I would appreciate assistance in rectifying this issue. - Amy Garza Alfaro

My account's email has been changed by someone, and I can't seem to switch it back to my own. During this process, another Facebook page was created. The new page is the only one I can use; my original one shows as a 'friend request.' I'm puzzled why it's simple for someone else to alter my account but challenging for me to fix it. How can I resolve this issue?

I urgently need help regarding a situation with a Facebook user named Angloria Dhnras. It started fine until she turned the conversation sexual and convinced me to video chat. Now she's threatening to share the video unless I send her money. I blocked her, but she's still harassing me by phone and threatening to ruin my reputation online. I'm not sure what to do and feeling scared. She's demanding $1,[redacted] by Friday. I've already reported her on Facebook, but I'd appreciate talking to someone about this as soon as possible. Thank you.

I manage our church's page, but I'm unable to share posts to my personal page or others. The only options available are "Share to a Page" or "Share to a Group," making it challenging to spread the word about events. This issue has recurred despite being previously fixed by Facebook. Additionally, I find the new event creation process confusing. It lacks clarity on how to upload a photo, especially for events that are neither in-person nor chat room-based due to current restrictions. Feeling uncertain, I chose to abandon the event creation altogether. Fortunately, at home, the process remains familiar, allowing me to create events swiftly before it adopts the convoluted new method.

I have recently been appointed as an administrator for a business account owned by the company (company name). The original owner is also an admin, even though the account was set up by a past employee of theirs. Unfortunately, the owner can't reach out to this individual. We are facing issues accessing the account directly as the system does not recognize the email associated with it. When attempting to reset the password, we are informed that the email does not exist in the records. The contact number on the account is also unrecognizable, leaving us at a standstill. The account in question is facebook.com/PaintingEnterprisesUsa. I, Jeffrey J., am the primary admin, with the owner, Jorge O., as the secondary admin. Our main goal is to gain direct access to the account via login. Any suggestions on how to resolve this matter would be greatly appreciated.

It seems like my infrequently used account was hacked recently. I received a notification from Facebook about it, but when I tried to regain access, my account got locked. Despite multiple restoration attempts, I was unsuccessful. The instructions specify logging into their website, which is where the issue arises - I can't log in because they are accusing me of breaking an unspecified rule. At eighty years old, it has been a while since I knowingly violated any rules. Unfortunately, I have been unable to reach them over the phone for assistance.

I created a personal account to manage my business's Facebook page for marketing purposes. After a few days, I found out my account was disabled when trying to log in. Facebook requested a profile picture, so I uploaded one with my face to comply. Recently, upon attempting to access my account to continue working, I discovered it had been disabled. I requested a review but was informed last night that my account is permanently disabled with no possibility of reinstatement. I am concerned and seeking clarity on the specific violations of Facebook's community guidelines to ensure I don't repeat the error. Thank you.

URGENT ASSISTANCE NEEDED Greetings, we urgently require assistance regarding a troubling situation we are facing. On 6th October [redacted], my FB account got hacked, and the hacker spent nearly $[redacted] on Facebook ads. Both my wife, A.B. and I were removed as admins from our business page (facebook.com/ordinaryfamily). Once we noticed the issue, we immediately canceled our card and stopped payments via Facebook/PayPal, even though we were traveling with limited reception. Even though PayPal and the bank recognized it as a security breach with Facebook, they haven't refunded the money spent on the Facebook ads. Strangely, they did refund money taken directly from them, but it was credited to our PayPal Balance. Despite this, Facebook reactivated ads on my account WITHOUT MY CONSENT on 17th October, allowing the hackers to withdraw another $[redacted]. The money was taken from the PayPal balance despite the card cancellation. I've tried reporting this problem to Facebook, but I only receive automated responses indicating they can't reactivate the ads. I do not want the ads to be reactivated because that will lead to more money being stolen. Seeking the following actions: 1) Disabling the ad function 2) Removing any remaining financial links from my Facebook account 3) Eliminating anyone other than my wife and myself as admins on our business page (facebook.com/ordinaryfamily) 4) Restoring my wife and me as admins on our business page (critical for our livelihood) 5) Investigating who accessed our account and providing details to the authorities 6) Refunding all money spent on Facebook since 6th October by the hacker. This issue has been reported to the Police and Cyber authorities, who advised contacting Facebook, but we've had no success in reaching out to a responsive human contact for 3 weeks. We sincerely hope this message finds someone who can assist us! If you're reading this, please help! THANK YOU! Anthony (and Alison) Bartolo

Hello, I have been a longtime user of Facebook with a significant presence related to my business and personal life. My website is www.kreat.ca, where I showcase my work as a business trainer, public speaker, TEDx speaker, Radio Podcast Host, and Movie Producer. I have a fan page with over [redacted] followers and a wide network within community groups. Additionally, I live stream my radio show on various platforms. Recently, my account was unexpectedly disabled without prior notice. Despite submitting my Passport for verification, I received a response stating that the decision cannot be reviewed. This suspension has impacted me greatly as I use Facebook to stay connected with my family and followers. I am eager to understand the reason behind this action and regain access to my account to resume my business activities. The absence of a proper explanation has left me feeling frustrated and unfairly treated. I have never encountered any issues with Facebook in the past and I am unsure why this incident occurred. This situation not only affects my professional endeavors but also hinders personal connections with my loved ones. Any assistance in addressing this issue with Facebook would be greatly appreciated.

I have unexpectedly lost my marketplace access. Despite being a highly rated seller with all my listings approved and no prior issues, my access was revoked. I initiated a review and was informed of a 24-hour response time, but it has been 4 days with no reply. I am anxious as this removal coincided with me shipping over $[redacted] in orders. Being a full-time online seller, I am concerned about pending payouts and inventory already dispatched. This issue arose following a password change prompted by Facebook. Similar cases in the community suggest a link between access loss and password alterations, leading to a feeling of being disregarded by Facebook. I suspect a communication barrier may be hindering Facebook's awareness of my situation. I am eager to have my marketplace access reinstated promptly or, if not feasible, to receive clarification on the cause of the removal. Additionally, I am eager to regain access to my sales and layout information, which vanished along with my marketplace-related content. Despite numerous reports and help messages, my concerns remain unaddressed, with my community posts failing to appear after submission. My account seems to be experiencing significant issues, and I urgently seek resolution to safeguard my earnings, which are vital to me as a seller. Thank you for your assistance.

I have been experiencing ongoing issues with someone trying to access my Facebook account for months. Each time I receive a notification saying there has been an attempted login (usually from the US while I'm in the UK). I am repeatedly told to change my password, sometimes every day, so now I keep them written down. However, after a recent notification, when I tried to change my password, Facebook stated it was incorrect. Despite multiple attempts, I was not able to resolve the issue as there was no option for troubleshooting on the password change page. Despite reaching out to Facebook security multiple times, providing various details and explaining the situation, I have not received any helpful replies. I recently received an email from Instagram with a code confirming an attempted account opening, which was not initiated by me. I have tried to provide all necessary information to Facebook's security team, but the issue persists. I'm unsure how to regain access to my account and feel helpless as I am unable to log in to seek help through Facebook's support pages. If anyone has experienced this or can provide assistance, I would appreciate it greatly. Thank you.

Hello, I recently received an email notifying me of an unusual login to my account on Sunday night, prompting me to secure it. When I attempted to access my Facebook account directly by typing the address into my browser (not clicking any links to avoid potential spam), I discovered that my email and phone number had been altered to unfamiliar ones. After uploading my ID and locating my profile via the Identity Search using my URL ending in "jdotgodbee," I found my page but am unable to reset my password or regain access. I am puzzled as to how my contact information was changed without prior verification steps. The situation not only impacts my personal account but also my business page. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I am experiencing issues with my Facebook account. When attempting to log in, I am prompted with a message stating my account might have been sending out spam and needs securing. After clicking "Get Started," I encounter an error page with a message apologizing for the issue. Despite changing my password and receiving a verification code via email successfully, the problem persists. I have attempted recovery through the Help Center using various devices but to no avail. This situation is quite frustrating, and I would appreciate any assistance available. Thank you for your help. Sincerely, C. Perry.