Old Messenger on Android, new Facebook account today, existing Messenger history disappeared.

GetHuman-djam_rek's customer service issue with Facebook from April 2020

Help with my Facebook issue
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The issue in GetHuman-djam_rek's own words
Access existing Messenger profile on my phone after creating a new Facebook account. ... I've used Messenger app on my Android for years (it's linked to my phone number). Today, I created a Facebook account to join a specific group and I couldn't remember the name on my Messenger profile so put what I thought I had (* letters missing from my surname). Then, when I accessed my Messenger on my phone a moment ago, I found my whole history has disappeared (all messages, contacts, etc). It's a blank profile. This is not good at all for me, I'm quite desperate right now. How can I retrieve it? HELP!
Lots of things in my existing Messenger profile and now it's all blank!
Allow access to previous Messenger history and giving the option to merge with the new Facebook account.
Had Messenger since at least ****. New Facebook account today. Right now, I'm a very angry new customer!
Read through all the various helpcenter and forum posts to see what I can do. On top of that, my Facebook account is blocked for some reason. I'm incredibly frustrated. I should have stayed away from Facebook like I have for years. Access to one single group is not worth all this aggravation and hassle.
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Facebook

Messenger
Customer service issue
Reported by GetHuman-djam_rek
Apr 9th, 2020 - 6 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 187881 others
0 customers following this

Timeline

GetHuman-djam_rek started working on this issue
Apr 9th 2:21am
GetHuman-djam_rek indicated the issue is not fixed yet.
Apr 9th 12:17pm
GetHuman-djam_rek indicated the issue is not fixed yet.
Apr 9th 12:17pm
GetHuman-djam_rek indicated the issue is not fixed yet.
Apr 9th 12:44pm
GetHuman-djam_rek indicated the issue is not fixed yet.
Apr 10th 6:12am
GetHuman-djam_rek indicated the issue is not fixed yet.
Apr 12th 8:46am

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