Facebook Customer Service Issues

Archive 1248

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1248. It includes a selection of 20 issue(s) reported February 13, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
A person named Alyssa Alexis Hardy had a post promising to make $[redacted] by commenting "cash" and messaging privately. I have screenshots and recordings of the conversation, but now the account is gone. The offer involved investing money with Major Micro Foundation to double it and more by converting gift cards into bitcoin and then back to cashapp for Valentine's gifts. Valentine's Day is tomorrow, and I've lost $[redacted] I saved. I want to take legal action. I'm financially tight and can't afford services to contact someone like Mark Zuckerberg.
Reported by GetHuman-raynabal on jueves, 13 de febrero de 2020 18:01
I recently received a message from my friend, T.S., who I mistook for my friend, T.D. However, it turned out to be someone who had hacked T.S.'s account. The scammer claimed I had won $[redacted],[redacted] as part of the Ambassador fund and said T.S. had already received his money. Unfortunately, I fell for the scam and shared my password. Now, I am unable to access my Facebook account. What steps should I take to address this issue? Any guidance would be greatly appreciated. Thank you.
Reported by GetHuman4357548 on jueves, 13 de febrero de 2020 18:30
My Facebook account has been hacked. The password was changed 7 hours ago without my knowledge. The email linked to the account is outdated and no longer in use. I attempted to recover the account using my new email [redacted], but the system is not accepting it. I also tried to use my phone numbers for recovery without success. It's crucial for me to regain access to my account without relying on the old email address.
Reported by GetHuman4357803 on jueves, 13 de febrero de 2020 19:53
Hello, I encountered an error message while trying to log in to my Facebook account. The message stated: "You may want to slow down or stop to avoid a restriction on your account. We limit how often you can post, comment, or do other things in a given amount of time to help protect the community from spam." Upon checking, my account is not disabled, but I am not receiving any verification code on my mobile to access the account. Any assistance would be appreciated.
Reported by GetHuman4358014 on jueves, 13 de febrero de 2020 21:03
I am dealing with a clutter issue on my Facebook Profile. Many connections I prefer to be directed to my Facebook Page are friends with my profile, and I want to keep my profile more private. A suggestion was made to convert my profile into a page using Facebook's service, then merge it with my current Musician Page. This would help me focus attention on my music while removing clutter from my profile. However, when I tried this, Facebook banned my Converted Page, preventing me from merging my existing artist page. I am confused about the process and need guidance on achieving this. Despite having the necessary tools, Facebook's security measures are making it difficult. I want to resolve this quickly instead of spending a week trying to fix it.
Reported by GetHuman4358162 on jueves, 13 de febrero de 2020 21:35
I changed my Facebook password on December 7, [redacted]. Unfortunately, my account got disabled shortly after undergoing a security check. I believe it was disabled by mistake. I have submitted explanations multiple times but have not received any response. My account is 8 years old and holds significant personal and professional connections along with cherished memories. It is crucial for my communication with friends and business activities. I kindly request assistance in restoring my account. Contact email associated with Facebook: [redacted] Account Name: Mohamed Tarek. Thank you.
Reported by GetHuman4358170 on jueves, 13 de febrero de 2020 21:36
Hello, my Facebook account was disabled. I recently changed my internet provider, which led to the cancellation of my [redacted] email. I attempted to update my email on Facebook to my new address [redacted] and mistakenly added my cell phone number [redacted]. This seems to have caused a problem, as it looks like I am trying to have two Facebook accounts. All I want is to have one account. Can you please assist me in resolving this issue? I'm unaware of anything else that could have resulted in my account being disabled. Thank you for your help. sincerely, C. Tedder
Reported by GetHuman-reddetc on viernes, 14 de febrero de 2020 0:59
My previous partner, who was very jealous and abusive, has deleted my Google account and gained unauthorized access to my [redacted] and [redacted] He also took my iPhone 10 with the phone number [redacted]. This has left me unable to access my Google photos, which contain thousands of precious memories, including some of the abusive injuries I suffered. I have been using Facebook since [redacted] for professional purposes and have a large network of over 3,[redacted] friends, so this situation is deeply upsetting. I am reaching out for assistance. My new phone number is [redacted], and my new email is [redacted] Your help would mean a lot to me. Thank you in advance. Sincerely, Brandie Holland
Reported by GetHuman4358873 on viernes, 14 de febrero de 2020 2:16
I received an email claiming to be from Facebook, stating I had reset my password. Despite not changing it, an hour earlier I unsuccessfully logged in twice due to a wrong password entry. The email instructed me to enter a five-digit code if I didn't make the change. After complying, I noticed it was sent to various 'Admin' addresses, including one in Russia. I suspect someone is attempting to access my account. Could they breach other areas of my computer for sensitive data? I can forward the emails for review. An individual named Peter Dalby also encountered a similar scenario with an email purportedly from Facebook.
Reported by GetHuman-dalbywil on viernes, 14 de febrero de 2020 2:42
My ad account was disabled a few days ago. It had been deactivated previously and I asked for clarification on the violations. However, instead of receiving an explanation, my account was reopened. Shortly after, it was disabled again, and I haven't received any communication since. I rely heavily on this ad account, having spent over $80 before it was disabled. I hope to have it reactivated soon. I apologize for any violations committed and assure you that I will be more cautious with my content. I've reviewed the terms of service twice since the second deactivation. I appreciate your prompt assistance. Thank you, and I look forward to your response.
Reported by GetHuman-jtgipp on viernes, 14 de febrero de 2020 2:52
I tried to purchase concert tickets from someone named Josh in the Kansas City area, thinking it was a safe transaction due to mutual friends. Unfortunately, I fell victim to a scam. He convinced me to provide my ID under the pretense of needing it to transfer the tickets. Feeling foolish, I now realize he has taken over my account, changing my email, phone number, and password. The situation is worsening as he targets others from our mutual friends. I have already updated my email password and created a new Facebook account to explore reporting options. Any suggestions on how to proceed would be appreciated.
Reported by GetHuman4358931 on viernes, 14 de febrero de 2020 2:53
I am facing difficulty recovering my account as someone has changed my cellphone number and email address without my permission. Whenever I try to recover my account, the verification code gets sent to the unauthorized user who changed the details. I am struggling to remove the hacker's email from my account settings despite trying various methods. I need assistance to regain control of my account. Thank you for your help.
Reported by GetHuman-pevagdan on viernes, 14 de febrero de 2020 4:27
Hello, I have a Facebook account that was originally set up for me before [redacted]. When my husband Marv created my Facebook, he used an old Hotmail email that I no longer have access to, and we can't recall the password. We also don't recognize the phone number ending in 75 required to reset the email password and subsequently the Facebook password. I used to have automatic login without needing the password, but recent login attempts led to a request for the password after a temporary internet outage. I tried changing it multiple times, last associated with "happy camper", but encountered issues leading to accidentally creating a new account. My husband sent my driver's license to Facebook's email for verification purposes, but I haven't received a response. I just want to regain access to my original account and update the contact information to my current email [redacted] and phone number. Thank you, Lori H.
Reported by GetHuman-loriglas on viernes, 14 de febrero de 2020 4:31
On an online forum, I encountered an individual who was attacking others in a disturbing manner. Upon visiting their profile, I noticed pictures related to Hitler and sympathizing with Nazis. I found out that this person was a member of a patriot group that claims to help families and raise funds. Concerned about the hate being promoted, I messaged the group leader to suggest looking into this person. Unfortunately, the group leader, Herb Parsons, turned hostile towards me and shared our conversation within the group, leading to a wave of hate messages flooding my notifications on Facebook and Messenger. Despite my efforts to block them, I was overwhelmed by the attacks, causing a panic. Responding with memes only aggravated the situation, and Herb and his group members reported me, resulting in my account being restricted. Being a 59-year-old disabled grandmother on a limited income, I cannot afford to rectify this issue. Living alone and facing financial constraints, I seek assistance as I am isolated in my apartment. Apologies for my actions, I misunderstood the group's values and intentions. Their reaction has left me emotionally distressed, and I implore for a reconsideration of my situation.
Reported by GetHuman4359274 on viernes, 14 de febrero de 2020 7:18
My sister, Nicole R., has been posting false accusations and threats about me, Terrie R., on Facebook. It has been distressing, and I was wondering if there is a way to have her Facebook page shut down due to her harassing behavior. I have her blocked so I cannot report it myself, but a family member saw the harmful posts. Should I file a police report using screenshots of her Facebook page that my relative sent me? Nicole has also been soliciting money on her page through PayPal and GoFundMe with untrue claims about me, like alleging I molested her and my daughter. These fabrications are extremely hurtful. She seems to be in need of professional help for her mental health struggles.
Reported by GetHuman4359392 on viernes, 14 de febrero de 2020 8:44
Please assist me in resolving the issues with my Facebook account, Jejari Bunian, and my Facebook page, Qisnora Spa, as soon as possible. These platforms are vital to me as they contain memories, connect me with friends, and support my healthy living group. I value using Facebook as a means to socialize, learn, and expand my friendships. Kindly address this matter promptly as I would deeply appreciate it. The Facebook account in question is under the name Jejari Bunian and the Facebook page is Qisnora Spa. You can reach me at [redacted] Thank you for your attention and assistance in this matter.
Reported by GetHuman4345198 on viernes, 14 de febrero de 2020 8:48
Hi there, I am Towhid Singh. Unfortunately, yesterday at 4 a.m. my account prompted for verification. Initially, it requested my phone number which I provided, followed by asking for a clear picture of my face, which I also submitted. My profile picture displays me in a black shirt and black sunglasses, and the verification picture I provided shows me in a black shirt and pants, but with a different pose. I am quite upset about this situation as this account is my favorite and has been active for six years. What steps should I take next?
Reported by GetHuman-tohidbij on viernes, 14 de febrero de 2020 9:23
After creating a Facebook account, I encountered an issue where it was disabled multiple times after a simple action of sending a friend request. Despite uploading my ID for verification, the account remains inaccessible, requesting further verification. This has impacted my ability to send messages, react to posts, or access my account in any way. I am concerned that my account is being wrongly reported as fake. I am eager to regain access to my account and resolve this matter promptly.
Reported by GetHuman4359559 on viernes, 14 de febrero de 2020 10:17
I recently got locked out of my account after changing my password. To validate my identity, I need to identify my friends or receive a code on my phone. I chose to identify my friends, but it wasn't sufficient. Unfortunately, my phone was stolen with a police report, so I couldn't receive the code. I am now using a different number. Can you assist me in regaining access to my account? My username is nanncie sheez, and my email is [redacted] Thank you in advance.
Reported by GetHuman-nannciek on viernes, 14 de febrero de 2020 11:50
Hello, I have a website called "pamflete.com" hosted on WordPress with a domain and premium plan. I also manage a Facebook page named "Pamflete." However, when I attempt to share articles from my blog on Facebook, they are deleted. I am unsure why this is happening as my site focuses on funny news and pamphlets and I believe it complies with Facebook's community standards. I have contacted WordPress, and they advised me to reach out to you for assistance. Could you please help me resolve this issue? Thank you.
Reported by GetHuman4359716 on viernes, 14 de febrero de 2020 11:57

Help me with my Facebook issue

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