Facebook Customer Service Issues

Last night, when I attempted to log into Facebook, I encountered a message indicating suspicious activity on my account. I was prompted to enter a Captcha code and then requested to provide my phone number for a verification code to access my account. However, I did not receive any text messages from Facebook. I also tried to reset my password via email, but the system still insists on verifying through my phone number, which I'm not receiving any texts for. As a result, I am currently unable to access my Facebook account.

My name is Craig H., and I contacted Bryan P. of Danielle, Indiana, regarding a Volkswagen Beetle for sale on Marketplace. After asking a few questions about the car, he suddenly became very rude and used foul language towards me. I did not provoke this behavior. I believe no one should respond in such a way and still maintain their Facebook account. This conversation occurred on Messenger around 12 noon on 12/25/19, and I have kept the conversation. I am interested in knowing what your policy is regarding conversations like this with rude and offensive language.

My personal account was disabled despite completing all the required checks to open it. I attempted to fill out the appeal form on the help center, but I keep receiving network error or unknown error messages whenever I try to submit it. This occurred on my old account that I had for years, and unfortunately, I lost all the pictures of my grandchildren that I can't replace. I created a new account with a different email address and my own details to avoid impersonation accusations. However, this new account has also been disabled without any explanation provided to me. I would appreciate it if my account could be reactivated, or if Facebook could address the issue with the help center experiencing unknown errors when submitting appeals.

Subject: Trouble Accessing Locked Facebook Account I am experiencing issues with my Facebook account being locked for the second time in less than three months without any apparent reason. While on holiday, I attempted to log in from a different computer. Despite correctly providing all security answers, including my birthday, I keep receiving a message stating my answers do not match the records, which is not accurate as they do. I am requesting assistance in unlocking my account so I can access it during my two-week vacation from a different device. I appreciate the security measures, but they should recognize the correct answers provided. I have not engaged in any improper activities on my account. I simply log in from various devices to keep in touch with friends. Your prompt attention to this matter would be greatly appreciated. Best regards, Toahna M. Email: [redacted]

I recently performed a factory reset on my phone to change my phone number. Unfortunately, I forgot to disable 2-step verification on my device before wiping the data. Now, when I try to log in to my Facebook account, I am prompted to retrieve a code from the Facebook app on my phone which I no longer have access to. I reached out to Facebook's help center and even submitted my photo ID, but I have yet to receive any response.

Please re-enable my account as it has been disabled automatically. I am unsure of the reason for this action. My account contains important personal data, documents, and work files that I urgently need access to. I am facing difficulties as the account is currently inaccessible. Please assist me in recovering my account so that I can retrieve my valuable information and documents. Your prompt help in this matter is greatly appreciated. Thank you.

I posted on Facebook with photos and videos. The following day, I wanted to add the photos to a new album. However, when I checked the album, it displayed "0" photos, so I deleted it, assuming I made an error, and then attempted to create the album again. Unfortunately, my original post with photos, videos, comments, and reactions has disappeared. Is it possible that I accidentally deleted the original post while trying to move it to an album? I am seeking assistance to recover the original post because I have important comments to address from that initial post. Thank you for your help in recovering the lost content.

I have encountered disturbing behavior on Facebook that led me to delete my account in the past. After creating a new account, individuals from certain groups targeted me again. When I tried to address this with the administrators, they dismissed it as free speech and suggested I avoid posting to prevent backlash, although I did not post in their group. The situation escalated with threats of physical harm and bullying from multiple users, including discussions of finding me in real life. The screenshots provided show evidence of these threats. I am seeking assistance in resolving this issue to ensure my safety.

Hello, my name is Elida P. I need assistance with an old Facebook account under my middle name Lupe Ponce. My sister sent me money to that account, but I can't access it as the money is still pending. I'm unable to remember my password and the account is linked to my old phone number, which is why I can't reset my password successfully. I've been unable to login or accept the payment for two weeks now. I would greatly appreciate any help you can provide. Thank you.

I am having trouble accessing my Facebook account as I'm not receiving the SMS code needed to log in. I have tried using the "need help" option which prompts me to send a photo of my ID or a photo of myself with a paper containing a specific code. However, when attempting to submit the report, an error message appears saying the page may be broken. I urgently need to regain access to my account and would appreciate any assistance you can provide.

My Facebook profile was suddenly disabled, and I'm unsure why. I was unable to log in and received a message stating my account had been permanently disabled without any explanation. I have had this account for many years and do not wish to create a new one. I use it for college groups related to my studies, where I receive important information about lectures, exams, and study materials. I have never been involved in political matters or posted anything offensive. I simply enjoy sharing music videos and photos. My account connects me with friends and family worldwide, of diverse backgrounds, and it is my main way of staying in touch with them. I kindly request a review of my case to understand what I might have done inadvertently to violate the policies. I apologize if I unknowingly did anything wrong, as my account means a lot to me, and I feel unfairly treated without an explanation.

I run a cybercrime security company called Twillight Cyber Crime Security. Recently, a lady reached out to me feeling her life was in danger. However, Facebook blocked my account and posts. Meanwhile, others are freely sharing my pictures and harassing me, even making threats. Unfortunately, Facebook has been unresponsive to my reports. It seems unfair that they allow threats to be posted while ignoring requests like mine to remove potentially life-endangering posts. My Facebook name is Franco "SlimShady" Coetzee.

Hello, I have attempted to block Esther Ward to distance myself from her and her friends. I want to remove all the likes I've given to her photos. She excessively follows my wife on social media, causing her discomfort and distress. My likes on her photos only worsen the situation. Despite unfriending her, I am unable to remove these likes. They remain visible, and Facebook won't allow me to unlike them since I am not part of her audience. Thank you for your understanding and assistance.

Hello, I have had my account for many years and I have always been careful not to post anything disruptive on my wall. I have never offended anyone, disturbed anyone, or discussed topics like politics, nationality, or religion. I am unsure of what I did wrong to warrant my account being disabled. I have important messages from my son and boyfriend that I need to access, as well as staying in touch with relatives in foreign countries. My account is essential for me to stay connected. If I unknowingly violated any rules, I sincerely apologize as I was not aware of it. Please review my appeal, look at my account activity, and consider reopening my account. It is where I share music, photos, and occasional posts. I do not wish to create a new account. Thank you, Elena S Pinza

Hello, I am Mahmoud Kurdi, and my Facebook account has been disabled for 3 weeks, supposedly for violating the terms of service. I believe my account was compromised by someone who accessed anonymous content on Messenger through a link I clicked on. I immediately logged in and out, but at that moment, my account was disabled. I have already submitted a photo of my identity to the help center to recover my account, but the birth year on my identity document is different for personal reasons. I would appreciate your assistance in recovering my account. Thank you.

In [redacted], I lost my husband and my business, subsequently losing access to my email. When my son took over my phone payments, the provider required me to change my number. Unfortunately, I logged out of Facebook a few months ago and am now unable to log back in as I no longer have access to my old email or phone number for password reset. I have a password written down, but it seems to be outdated. I don't want to lose all my connections and start over. I tried sending a copy of my car insurance with my name, but I received no verification that it was received. Can anyone help me with this issue?

I tried to have my wife remove the annoying side ads on my Facebook, but my account got accidentally deleted. After attempting to recover it, I ended up with an old account that I can't use. In the process, I even disabled my email, but that's now resolved ([redacted]). The Facebook account belongs to Robert L. Hudson, with children's pictures at the top and my adult picture inside a circle. My DOB is 10/25/[redacted], and I hold a Ph.D. in Experimental Psychology. It's crucial to me as it stores years of my data. I don't want to create a new account. It's upsetting to be in this situation.

Unfortunately, my Facebook account was hacked around 24 hours ago, and the hacker has altered all my login information, including my email and phone number. Even my username was changed from Nwosu Emmanuel to Emmanuella Naomi. I have been attempting to reclaim my account, but I am unable to receive any verification codes as the hacker changed the original email linked to the account to [redacted] My original password for login is twosim2007.

I am having trouble accessing my Ashton Dawn account because it has been disabled. I have tried logging in with the correct information, and I even submitted my ID to confirm my identity. I used the email address [redacted] for this account. Even when I tried using a different email, my account remained disabled. I am frustrated because I cannot access my account or create a new one without being able to use my emails, and I do not have a cell phone number to verify my identity.

I am distressed that Facebook deactivated both my accounts, Phyllisia Moore and my nickname account Boo Nicole, without explanation. This happened suddenly while I was using the platform. Losing my accounts during the holiday season is particularly difficult as I lost my mother last year. Hearing her voice through our conversations on Facebook brings me comfort. I provided my ID from my Boo Nicole account to support, along with a photo to verify my identity, yet I remain blocked from accessing my accounts. I am in emotional pain during this time of year, and being unable to connect with my mother's memories on Facebook compounds my grief. I am desperate for assistance to resolve this issue. I just want to find solace and joy during Christmas.