I tried to log onto my Facebook account after receiving emails of somebody trying to re...

GetHuman4085244's Recover Hacked Account issue with Facebook from December 2019

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Before contacting them, items GetHuman4085244 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4085244's own words
I tried to log onto my Facebook account after receiving emails of somebody trying to reset a password I tracked the IP adress through my email for it to turn out to be somebody from London, I don’t know of anybody from London... I tried resetting my passwords through my email but my email has been deleted off my account and changed to someone I don’t kno of, I can’t get onto my account or messenger because of this and has been the same issue a few weeks now, I was made to identify my friends and stuff like that but nothing has worked at all

GetHuman4085244 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman4085244
Dec 12th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 232092 others
0 customers following this


GetHuman4085244 started working on this issue
Dec 12th, 2019 6:17pm
GetHuman4085244 indicated the issue is not fixed yet.
Dec 13th, 2019 3:32pm

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