I joined Facebook July **th. As I was adding people and people were added me back, I go...

GetHuman-hcerrill's Recover Disabled Account issue with Facebook from August 2019

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Before contacting them, items GetHuman-hcerrill may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-hcerrill's own words
I joined Facebook July **th. As I was adding people and people were added me back, I got a security notification. At first it was just to make sure my Email was real. After I did that I was allowed back onto my account. I was talking to friends and people were writing on my timeline when another security notification came up. This one asked for a picture of me, not a government issued ID, just a picture of me only. So I sent in one of my pictures that a professional took of me, which was no where on the internet. So once I sent them the picture it said my account would temporarily disabled until they could confirm that it was me in the picture. I checked on my account a few times a day to see if I could get back on it. On the **st I logged on and it said that my account was disabled. I was really surprised when I saw it. The page said if I thought it was a mistake there was a page you could go to, so I did. Once on there, they asked for a picture of my government issued ID and they would send me an email quickly after I send in the picture. So I added a picture of mine and sent it in. After a day when I never got an email back I went through to see if I might of messed it up or did something wrong. I read through it and it also asked for my name, which I wasn't sure if I put or not, so I just put in the same picture as before, but with my name this time. I still haven't gotten an email response back, and nothing has changed with my account. I just want my facebook page back.

GetHuman-hcerrill did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-hcerrill
Aug 6th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 593704 others
0 customers following this

Timeline

GetHuman-hcerrill started working on this issue
Aug 6th, 2019 2:45am
GetHuman-hcerrill indicated the issue is not fixed yet.
Aug 6th, 2019 9:45pm
GetHuman-hcerrill indicated the issue is not fixed yet.
Aug 9th, 2019 7:17pm

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