I now have * deactivated Facebook accounts, but only wish to recover one. My original a...

GetHuman3374419's Recover Disabled Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3374419 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3374419's own words
I now have * deactivated Facebook accounts, but only wish to recover one. My original account is under “Amber Short” using the email *****@***.com. Nearly two weeks ago, that account was logged out and I can’t remember the password. I can’t use the email for password recovery because it is an old email address and is no longer viable. I do not have my cell number attached to that account, ***-***-****. Nearly one week ago, I relented and created a new account under “Amber Short” using my current email, *****@***.com and my cell number ***-***-****. Within ** hours a friend of mine, Megan Walters, flagged my new account as an impostor not knowing I had created this new account. This new account has now been deactivated. I’ve tried numerous ways to recover the original account. It has priceless memories and photos that I cannot replace any other way. I really and truly need help in recovering the original account. I use social media as a platform daily as I am a pastor of a large church. Can you please help me?

GetHuman3374419 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3374419
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 593257 others
0 customers following this

Timeline

GetHuman3374419 started working on this issue
Aug 5th, 2019 9:13pm

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