Ive been trying to log into my account . I was using my email *****@***.com and also m...

GetHuman2898961's Recover Hacked Account issue with Facebook from May 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2898961's own words
Ive been trying to log into my account . I was using my email *****@***.com and also mostly using my phone number **********. Now i noticed lately activity on my account at night when im sleeping from another country i beleive. Everynight i see people being added to my account and my password being changed everynight. This person got a hold of the email i used to and they changed the password to that email as well so i have no way of getting the password reset code to my email. They also took my phone number off my facebook so i cant even use my phone number to log on. My last resort is using my trusted contacts code to recover my account but the codes arent working either because now facebook keeps saying too many attempts so i need to wait to try later. i waited overnight and still facebook saying i tried too many times. I think my hacker is trying multiple attempts to not allow me to recover. I have all my personal info and now cannot figure ouy how to avoid this identity thefr. This hacker is ruining my life. I need you guys to email me on my other email at my wifes email at *****@***.com
GetHuman2898961 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Hacked Account issue
Reported by GetHuman2898961
May 10th, 2019 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 474456 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2898961 started working on this issue
May 10th 2:04pm
GetHuman2898961 indicated the issue is not fixed yet.
May 10th 2:04pm
GetHuman2898961 indicated the issue is not fixed yet.
May 10th 2:04pm
GetHuman2898961 indicated the issue is not fixed yet.
May 10th 2:05pm
GetHuman2898961 indicated the issue is not fixed yet.
May 11th 4:11am