Hi there. We are having difficulty contacting Facebook. We have sent a message last wee...

GetHuman2548251's customer service issue with Facebook from March 2019

4 views | 389736 similar | 0 following
Help with my Facebook issue
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GetHuman2548251's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2548251 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2548251 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2548251's own words
Hi there. We are having difficulty contacting Facebook. We have sent a message last week and have yet to receive a reply. Myself and two of my employees (Hannah Crane and Amelia Reynolds) were removed from being an Admin on my business account "Above and Beyond Event Design and Decor." We believe that it was a hacker who deleted us from being an admin through Hannah Cranes personal account. She has yet to be able to log in, following the steps to recover her account. The email associated with her account, she has no longer access to (Hotmail has deleted the email as it was from ****). She has followed the instructions to contact her trusted contacts to retrieve a code in which she did with no change. Please get back to us as we do not want to loose our following on Facebook and have to start from new again.

GetHuman2548251 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman2548251
Mar 19th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 389736 others
0 customers following this

Timeline

GetHuman2548251 started working on this issue
Mar 19th, 2019 1:56pm

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