Hi my name is Jasmine Watts, I am new to Facebook and have just recently created an acc...

GetHuman1405575's customer service issue with Facebook from October 2018

2 views | 190158 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman1405575's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1405575's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1405575 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1405575 can let us know if they help or not.
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Before contacting them, items GetHuman1405575 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1405575's own words
Hi my name is Jasmine Watts, I am new to Facebook and have just recently created an account a few days ago. I was creating my profile and adding new friends when a pop up said I had to send a photo to identify who I am. So I did and then was locked out of my account. I waited a few days and tried to log back in but it said my account was disabled. I have done nothing wrong and again I am new to Facebook and had just created an account and now it’s being disabled. I am confused on why or what is going on. I would like to have my account back that I just created cause I can’t create another one cause my info is already on here. I didn’t know getting a Facebook account would be so difficult or I wouldn’t of even bothered creating one. I would like to have my account back

GetHuman1405575 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1405575
Oct 24th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 190158 others
0 customers following this

Timeline

GetHuman1405575 started working on this issue
Oct 24th, 2018 7:50pm

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