Hi I haven't been on Facebook in * days maybe * days and today i went to go onto my Fac...
GetHuman-cazthies's customer service issue with Facebook from September 2018
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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cazthies will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-cazthies can let us know if they help or not.
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Before contacting them, items GetHuman-cazthies may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cazthies's own words
Hi I haven't been on Facebook in * days maybe * days and today i went to go onto my Facebook messenger and it said my account had been temporally locked has there suspicious activity so I followed the instructions perfectly and I've reset my password I was allowed on for a few minutes and I posted a post to let my friends know that I've been hacked. During my process of trying to recover my account there was numerous thing that had tried to be sold on my account which was not me. I've had to repeat this process * times and I still cannot get into my Facebook or messages. Please could you help me. Kind regards Caroline thies. I've put in my new email address for you to contact me as I'm not sure if my other email address *****@***.com is comprised.
GetHuman-cazthies did not yet indicate what Facebook should do to make this right.
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