Yesterday my phone died and I have put my sim card in a new one, and now I can't get in...

GetHuman-janepar's customer service issue with Facebook from September 2018

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The issue in GetHuman-janepar's own words
Yesterday my phone died and I have put my sim card in a new one, and now I can't get into my fb account that i have had for * years . Earlier this year I had a message from fb advising me to change my password that I had used for * years and I can't remember the new one. Also the email address and mobile num I first joined with I no longer use. Im being told I can't get back into my fb acc without access to my old Hotmail account, I tried for * hours last night to gain access to it to no avail as I haven't used it for over * years.. I'm really upset as I foster and rehome homeless cats through facebook and I have important links photos and contacts and followers on there I have built up and can never retrieve. My 'old' email address is : *****@***.com and my username is Jane Parkinson.. I really hope you can help me get back my account. Thankyou

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Customer service issue
Reported by GetHuman-janepar
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 141239 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-janepar started working on this issue
Sep 15th, 2018 8:25am