Hi,*My facebook account has been temporarily locked. *When I log in, it takes me to a p...

GetHuman1146244's customer service issue with Facebook from September 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1146244 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1146244 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1146244's own words
Hi,*My facebook account has been temporarily locked. *When I log in, it takes me to a page that says "Your account is temporarily locked", and says this "We’ve detected suspicious activity on your Facebook account and have temporarily locked it as a security precaution.*It’s likely that your account was compromised as a result of entering your password on a website designed to look like Facebook. This type of attack is known as phishing. Learn more in the Help Center.*Over the next few steps we’ll walk you through a security check to help secure your account, and let you log back in.". *However, when I click on "continue" nothing happens, I am stuck on that page. *Why is this happening?*Thanks

GetHuman1146244 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1146244
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 141151 others
0 customers following this

Timeline

GetHuman1146244 started working on this issue
Sep 15th, 2018 5:45am