I turned on the two-factor authenticate for my facebook, where we need a code to log on...

GetHuman-nahied's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-nahied's own words
I turned on the two-factor authenticate for my facebook, where we need a code to log on if we are logging in on a new device. The code gets sent to the old device you used to log in. It used to send to my phone, but my phone broke and I don't have access to it anymore. Now, when I log on with my laptop it asked for the code but I don't have it because I don't have my phone and I'm not logged on in any other device. so facebook asked for my ID, but I don't feel comfortable giving it to them. I did do it anyway. It had my photo, name, and Date of birth. They said it still didn't work. I sent in another one but now they are completely ignoring it and won't reply. I have been trying to log in for the past week but it is not letting me. I am super pissed off especially since they have been ignoring my request. I shouldn't have to send in my private information to anyone, this isn't the bank. It's just a facebook account. If you guys could please help me. I don't know what to do.
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Facebook

Customer service issue
Reported by GetHuman-nahied
Aug 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 117625 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-nahied started working on this issue
Aug 26th 6:54pm
GetHuman-nahied indicated the issue is not fixed yet.
Aug 27th 11:19pm
GetHuman-nahied indicated the issue is not fixed yet.
Aug 27th 11:19pm