I am unable to reset the password of my account because my phone number is not confirme...

GetHuman716954's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman716954's own words
I am unable to reset the password of my account because my phone number is not confirmed on my FB account my another account from the same number is getting reset password also there is no email available on my FB account I want to login to my account again. once I tried to change the password of my account the network was slow that I entered reset paige and theentered the current and new password when I tap on confirm the page doesn't load and start buffering and I cancel that process from that time I am unable to login into my account from the previous and new password and I also unable to reset the password because as I've mention that I have not confirm my number on FB and the email also...help me in getting back to my account...my phone no.is ********** and name of my account is *bh**h*k P**t*p *i*gh
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Facebook

Customer service issue
Reported by GetHuman716954
May 25th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 439 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman716954 started working on this issue
May 25th 7:31am
GetHuman716954 indicated the issue is not fixed yet.
May 26th 8:35am