FYI Card Services May Be Scamming my Elderly Mom

GetHuman-mbolinsk's customer service issue with FIA Card Services from September 2018

Help with my FIA Card Services issue
The issue in GetHuman-mbolinsk's own words
Determine what they are taking from my mom and for what. ... My elderly mom has dementia. In taking over her financial affairs I found monthly hits to her checking by FIA CARD SERVICES AUTO PAY. No explanation, no details, no contact info and no paper statements or acknowledgement letters. She has no idea who they are and has no corresponding credit card. The charges vary widely ************FIA CARD SERVICE AUTO PAY****.***************FIA CARD SERVICE AUTO PAY***.***************FIA CARD SERVICE AUTO PAY****.***************FIA CARD SERVICE AUTO PAY****.***************FIA CARD SERVICE AUTO PAY****.***************FIA CARD SERVICE AUTO PAY****.***************FIA CARD SERVICE AUTO PAY***.***************FIA CARD SERVICE AUTO PAY***.***************FIA CARD SERVICE AUTO PAY****.*****Who is FIA Card Service and how do I either get to stop scamming an disabled old lady or document what the heck they are charging her for?**Next contact will be Attorney General George Jepsen of CT. Signed: *A very unhappy CT State Representative
There is no card and no statements but they are doing direct withdrawals from an elderly person's checking. We don't know how to reach them or get them to stop or document. It feels like a rip off...
We don't know how to reach them or get them to stop or document. I need to speak with a person who can explain. It feels like a rip off...
We're being scammed.
Sat on hold forever. These people are ghosts.
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FIA Card Services

Unknown. Only a *--digit account number, not long enough to be a credit card.
Customer service issue
Reported by GetHuman-mbolinsk
Sep 25th, 2018 - 2 mons ago
I have an issue with FIA Card Services too
Fixed
Seen by 9 customers so far
Similar issue to 61 others
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman-mbolinsk started working on this issue
Sep 25th 2:57am
GetHuman-mbolinsk indicated the issue is not fixed yet.
Sep 26th 6:52pm
GetHuman-mbolinsk indicated the issue is not fixed yet.
Sep 26th 6:59pm
GetHuman-mbolinsk indicated the issue is not fixed yet.
Sep 26th 7:04pm