Gift card issue. I gave my daugher in law a gift card. She tried to shop online with i...

GetHuman3770347's customer service issue with Express.com from October 2019

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The issue in GetHuman3770347's own words
Gift card issue. I gave my daugher in law a gift card. She tried to shop online with it and then pay with her express credit card -- but it did not go through. The issue was with credit card not the Gift card. Now the gift card funds are on "hold" I called customer service and first was transferred to a different rep and was told that person could "release" the gift card - but the next rep said they could NOT do that --and that we would have to wait ** hours. That is ridiculous. I thought I would do a chat to see if you can assist.

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Express.com

Customer service issue
Reported by GetHuman3770347
Oct 15th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 38 others
0 customers following this

Timeline

GetHuman3770347 started working on this issue
Oct 15th, 2019 5:44pm
GetHuman3770347 indicated the issue is not fixed yet.
Oct 15th, 2019 5:44pm
GetHuman3770347 indicated the issue is not fixed yet.
Oct 15th, 2019 5:44pm
GetHuman3770347 indicated the issue is not fixed yet.
Oct 15th, 2019 5:44pm
GetHuman3770347 indicated the issue is not fixed yet.
Oct 15th, 2019 5:45pm
GetHuman3770347 indicated the issue is not fixed yet.
Oct 15th, 2019 5:45pm