I placed an order (EXPR*********CMH) on sunday and mistakenly I forgot to put my apartm...
GetHuman-smohebi's customer service issue with Express.com from November 2018
Help with my Express.com issue
First: share to improve GetHuman-smohebi's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-smohebi's next move: talk to Express.com when they open.
Express.com's call center is closed now. We will send GetHuman-smohebi a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-smohebi may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-smohebi's own words
I placed an order (EXPR*********CMH) on sunday and mistakenly I forgot to put my apartment number in my address. I called the express customer service * times and they could not change my address. on last call I asked the customer service to cancel my order and I will place another one and she accept that. But I received an email today which shows that my order has been shipped without apartment number!! So I want to refund my money since I placed another order
GetHuman-smohebi did not yet indicate what Express.com should do to make this right.
I have an issue with Express.com too
How GetHuman-smohebi fixed the problem
We are waiting for GetHuman-smohebi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.