Received a letter telling me that Xpress Scripts will not fill * Rx orders S*** AND S...

GetHuman3103876's customer service issue with Express Scripts from June 2019

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The issue in GetHuman3103876's own words
Received a letter telling me that Xpress Scripts will not fill * Rx orders S*** AND S*** because I have other primary insurance carrier. I only have Xpress*scripts prescription coverage, I have no other prescription coverage. I do not have Medicare prescription coverage.**Since your letter only gave me the letter S and the numbers *** and****, I don't even know what RX you are talking about.**I would like a check of my records and tell me what is going on. I have had no new Rxs since earlier in the year. Xscripts have filled all my current Rxs without a problem.**I suspect that an error has caused this confusion. Please respond and tell me the conclusion of your inquiry and fill those prescriptions as soon as possible, letting me know what they are.

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Express Scripts

Customer service issue
Reported by GetHuman3103876
Jun 18th, 2019 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 934 others
0 customers following this

Timeline

GetHuman3103876 started working on this issue
Jun 18th, 2019 4:00pm