Expedia Customer Service Issues

Hello, I need assistance disputing my listing. Please connect me with someone in management at Expedia. They have inaccurately posted my services, causing a loss of income and emotional distress from customers not receiving what was booked. My lawyer is prepared to take legal action if necessary. I hope we can resolve this promptly and amicably. Regards, Pat C.

I have booked a trip to NY with both airline and hotel accommodations. Because of the recent lockdown and quarantine mandates in the city, along with the rising number of Covid cases, I am concerned for my health and safety. I am looking to cancel my trip and receive a full refund promptly. Many individuals in NYC, including family and friends, have shared about the increasing Covid cases and employers shifting towards virtual work due to the situation. Therefore, I prefer not to risk exposure by traveling to New York at this time.

Subject: Assistance Needed with Refund for Itinerary #[redacted][redacted] / Case #[redacted]9 I contacted in November to cancel my trip and request a refund. After having to call three times, my claim was finally processed. I received communication from CATHAY PACIFIC asking me to take another flight, to which I declined, requesting a refund instead. Upon contacting Cathay Pacific, I was informed that due to changes made, I am eligible for a full refund. It has been over 6 weeks of back and forth, and I am seeking your help to resolve this matter. Thank you, BL

Hello, I had a flight cancelled in May [redacted] due to COVID-19, and I received credit to use by December 31, [redacted]. Given the ongoing pandemic, I am uncomfortable traveling and would prefer a refund. Despite multiple attempts with Expedia, they mention the refund is held by WestJet, the airline of the cancelled flight. When contacting WestJet, they redirect me to Expedia, stating that the charge was made by them, not WestJet. The back-and-forth process has been unhelpful, leaving me frustrated. I am now requesting a full refund for my ticket. My Itinerary #[redacted][redacted]. Thank you for your help in resolving this issue. Sneha K

We arranged our trip to Shannon, Ireland via Expedia for June 10th with flights on American Airlines. Expedia notified us that American Airlines changed some flight segments, which did not align with our plans. Expedia has refunded the total flight costs, deducting the travel insurance. We are waiting for the refund to show on our credit card, used for the booking. The Expedia itinerary number is #[redacted][redacted], and the American Airlines Record Locator is EVIFYO. The ticket price for each of the two passengers was $1,[redacted].15, totaling $2,[redacted].30. We prefer not to reschedule until the refund is processed. We are eager to rebook once the money is returned.

Subject: Request to Remove Listing from Expedia.com To Whom It May Concern, I am writing on behalf of The Legacy British Era Cottages in Murree. After a recent conversation with Miss Wanita from Expedia.com, we have discovered some issues with bookings made through an intermediary party. Guests arriving with Expedia bookings are not communicated to us in a timely manner, causing inconvenience. Therefore, I am formally requesting the removal of our property from your website. Should we decide to re-list in the future, we will do so directly through your platform to avoid any confusion. For verification, please contact me at the official numbers listed on our Facebook page (facebook.com/legacy1880). I kindly ask for your prompt action in removing our property from Expedia.com and confirmation of the same. Thank you for your attention to this matter. Sincerely, Riffat Faiz The Legacy British Era Cottages, Murree

I booked a car rental through Expedia for $[redacted] with Sixt from 11/29 to 12/10. I returned the car early on 12/2, and a new receipt was issued for $[redacted] by the rental company, promising a refund of the difference. Despite reaching out to them four times by phone and multiple emails, no refund has been given. Expedia has been contacted four times, but they refuse to assist, stating they are following the original contract. I have the new contract showing the reduced amount and the promise of a refund. Furthermore, I was unjustly charged an extra $74 for fuel two days after returning the car with a full tank. The rental company confirmed the full tank upon inspection and on my contract. I only drove 21 miles and have a gas receipt of $2.91 to top up the tank.

Dear Expedia Customer Service, I am writing to bring to your attention an issue with a booking made on Wed., 12/15/[redacted], under the itinerary #: [redacted][redacted]. My son and I made a reservation for a motel room around 7:00 PM and arrived for check-in at approximately 9:30 PM. Despite not being informed during booking, the motel did not allow pets, which led to us being unable to check-in. When we requested a refund, we were instructed by the motel to contact Expedia. After speaking with a Virtual Expedia Agent who advised us to contact the motel, we tried again with the motel owner on site. Unfortunately, neither Expedia nor Motel Mediterraneo were willing to assist with the refund, prompting us to cancel the reservation. Given the prompt cancellation and the check-in denial, I kindly request a refund for this reservation. Thank you for your attention to this matter. Best regards, Clare V.

I booked a trip on Expedia 15 days ago with Itinerary No.[redacted][redacted]. During our stay at the Plaza Hotel in Fort Lauderdale, we had to leave a $[redacted] deposit. Upon check-out, we were informed that the deposit would be refunded within 3 to 5 days. However, it has been almost 15 days and the Plaza Hotel has not returned the deposit. Unfortunately, I have been unable to reach out to the Plaza Hotel as they do not provide an email address for contact.

My flight to Las Vegas on Nov 1 was canceled, so I contacted Expedia to cancel my trip, including flight, taxi, and hotel bookings. I have received refunds for the taxi and flight, but not the hotel. Despite providing proof of cancellation to the Venetian hotel, they initially claimed they didn't receive it. After sending them the necessary documentation, they then requested proof of the airline cancellation, which I promptly provided. On December 23rd, they confirmed they agreed to issue a full refund and notified Expedia about it. I have been following up for almost three months, making numerous calls to Expedia, and handling all the communication. I am disappointed by the lack of customer service except during payment processing. I kindly request prompt assistance in processing my overdue hotel refund.

I have a reservation for a trip from Grand Rapids, Michigan to Key West, Florida on January 13th, returning on the 19th. I am looking to extend my vacation by canceling the return flight from Key West to Grand Rapids and instead renting a car to drive to Atlanta for a few days before booking a one-way flight back to Grand Rapids.

I need to cancel a reservation for a family friend, Dustin Flannery, and Matt Roellich. They are unable to provide the credit card or Social Security number. The reservation is for Jan 1 - Jan 2, [redacted], with Reservation ID #[redacted]. Please cancel this booking without the necessary data. Kindly send the cancellation confirmation to the email provided. Thank you for your assistance. Regards, Sandra Roellich

Hello, I would like to request a cancellation for my reservation under Austin Thomas with Booking# [redacted]. The booking is scheduled for January 2-3, [redacted], and falls within the 30-day cancellation policy as it was made on November 30th, [redacted]. Unfortunately, due to Covid-19, I have had to cancel my travel plans and no longer require the hotel accommodations. I have attempted to contact customer service via phone but have not been able to reach a live representative. I kindly request a refund to my credit card. Thank you.

I need assistance, please! I am reaching out regarding two Alaska Airlines tickets booked in April [redacted] that were later canceled due to COVID-19. Seeking a refund of $[redacted].00 for each ticket. Unfortunately, I faced significant health challenges, being diagnosed with cancer in October [redacted], experiencing eye issues post-chemo, followed by a burst appendix. Despite confirming our desire for a refund back in October, neither Alaska Airlines nor Expedia has provided it. Now, they are insisting we use the funds by December 31st, a deadline we cannot meet due to ongoing COVID concerns and my health issues. The itinerary number is [redacted][redacted], and the Alaska Airlines confirmation number is IRRLFJ. The tickets are in the names of Katherine Monk and Andrea Sigurdson. Your help would be greatly appreciated.

I failed to finalize a hotel reservation. It's not showing in my account, and during another chat session, no one could locate it in my records. When I reached out to inquire about my room, they mentioned two bookings under my name, one through Expedia and another via Raddison. I can't find an itinerary number or confirmation for the Expedia reservation they claim exists. Can you please confirm if there is indeed a booking from Expedia under my name?

I am looking to book two one-way tickets from NAN/Fiji to MLE/Maldives in September [redacted]. Expedia is displaying a flight by Singapore Airlines [redacted], operated by Fiji Airways, with a departure time of 11:30 am and arrival at 11:10 pm. I am puzzled because when I checked the official websites of Singapore Airlines and Fiji Airways, they do not have any flights matching what Expedia is showing. This inconsistency is unsettling. Why is Expedia showing a flight that the airlines do not seem to have listed on their websites?

I'm Katrina Summers, an 81-year-old traveler. My son, Ethan, and I have a flight booked with American Airlines for January 6th to Seattle to visit my eldest son. Due to the recent increase in Covid cases, especially in Seattle, I feel it's important to cancel our trip due to my age. Ethan is accompanying me as it's challenging for me to travel solo at my age. I tried to cancel online with American Airlines but was unable to do so. I'm seeking assistance with this matter.

I made a reservation through Expedia for Ala Moana Hotel from December 28 to the 29th. Due to multiple flight delays and a cancellation by United Airlines, I had to rebook for the next morning. After informing Ala Moana Hotel of the canceled room reservation, it seems they still charged my account. I contacted them, and they asked me to follow up with Expedia. This is my first time dealing with such an issue during travel. I kindly request a refund of $[redacted] for the unused room. I can provide any necessary documentation, like my boarding pass, to support my case. Thank you for your understanding and help. Happy holidays.

I mistakenly entered the wrong date for my hotel reservation and realized I couldn't modify it. I canceled it before it became non-refundable. I'm hoping to either reschedule the booking or use the payment for a new reservation. The hotel advised me to contact you to assist with modifying the booking. My itinerary number is [redacted][redacted].

Confirmation: [redacted]8 Expedia Itinerary: [redacted][redacted] Complaint regarding Big Bear Lakefront Lodge On December 29th, around 10 p.m. when we arrived at this hotel, we were greeted by Laura, the owner, who shouted at us. She yelled in a crazy manner, questioning our presence and demanded we leave the parking lot in front of the reception office. I explained that we had just arrived from a long trip from Mexico and had our hotel reservation, but she insisted we had no right to be there due to the late hour. She threatened to call the police to have us removed from the hotel parking lot. Ultimately, she reluctantly gave us a room with only one bed, no blankets, just thin sheets, even though we are a family of four - my two children, my wife, and myself. The room was dirty, appalling, and had only one bed, making it impossible for us to sleep that night. The next day, I sought her out to find out who had received us and was shocked to discover that Laura was the owner. We have had a terrible time for the rest of the days due to the poor treatment by this individual and the awful welcome we received. I request two things: 1. A full refund for the 3 nights we stayed at this dreadful hotel due to the terrible service and the awful treatment by Laura, the owner. 2. Please remove this hotel from your options as it reflects poorly on your intermediary services as well. What a terrible experience. I await your urgent contact. M. M. +52 55 [redacted]7 [redacted]