Expedia has issued 'refund' coupon but claims it doesn't 'refund' taxes& fees and thus...

GetHuman4883766's customer service issue with Expedia from May 2020

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The issue in GetHuman4883766's own words
Expedia has issued 'refund' coupon but claims it doesn't 'refund' taxes& fees and thus we're forced to pay those booking taxes & charges twice. They say that it is covered under the T&C's of the coupon but you can't get the 'refund' coupon without agreeing to the T&C's. I'm now left with a small amount on my coupon *expedia is relying on me making another booking to use that amount* but a shortfall in the amount to be paid for the 'refund' new booking.*I'm trying to get expedia to refund that small amount to my credit card or fully fund the coupon.*Their 'customer service' call centre in India is absolutely hopeless and say that under the T&C's of the coupon the taxes and fees are excluded.*What to do? I'm in Australia and restricted as to which way to go.

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Expedia

Customer service issue
Reported by GetHuman4883766
May 28th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 8934 others
0 customers following this

Timeline

GetHuman4883766 started working on this issue
May 28th, 2020 10:59pm
GetHuman4883766 indicated the issue is not fixed yet.
May 29th, 2020 3:12am

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