CHAT Sessions:*MARCH **, **** *:** PM*Hi, I'm your Virtual Agent **I'm here to help.**D...

GetHuman4527824's Cancel Booking issue with Expedia from March 2020

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The issue in GetHuman4527824's own words
CHAT Sessions:*MARCH **, **** *:** PM*Hi, I'm your Virtual Agent **I'm here to help.**Due to the Coronavirus, there are long wait times for a live agent, so I can help you change or cancel your trip now.*Something else*'s avatar*How can I help you?*Get refund status*Due to Covid-** and the high volume of travel disruptions, refunds may take longer than normal.**First, what’s your email address for this booking?*M*****@***.com . Currently, on the telephone waiting for over an *:** minutes.**Now, please tell me your itinerary number or the last * digits of your credit card used for this booking.******OK, I'll check on that for you. I'll be back shortly.*Which booking do you want to cancel?*'s avatar*Uploaded image*Cancellation Plan*Sun, Mar ** - Sat, Mar ***Policy *: **********Uploaded image*Round trip to LAS*Sun, Mar **-Sat, Mar ** * Confirmation: YOBEXH*Uploaded image*Alamo Rent A Car Economy car*Sun, Mar ** - Fri, Mar ******* Gilespie Street, Las Vegas Nevada*Uploaded image*Upcoming trip not found?*or canceled bookings?*Remember that trip you planned to take but had to cancel? So do we! You’ll find your canceled bookings here.*Uploaded image*Looking for completed bookings?*Welcome back! Looking for your recent trips? **Since this trip has already started, here's what I can do for you:*Email confirmation*'s avatar*OK, I sent your email confirmation to M*****@***.com.*Would you like a copy sent to an additional email address?**No! I tried to cancel prior to the trip. Please can someone call me!!!!!*I can help you cancel your booking.*OK, I'll check on that for you. I'll be back shortly.*Here's what I found. Which booking do you want to cancel?**Cancellation Plan*Sun, Mar ** - Sat, Mar ***Policy *: **********Uploaded image*Round trip to LAS*Sun, Mar **-Sat, Mar ** * Confirmation: YOBEXH**Both so that I can get a credit or refund. I have been trying to cancel since March **.*'s avatar*I can't help you with this yet, so let's get someone who can ***I have received this message * to * times and no one is getting back with be. I filled out the form requesting a cancellation due to health reasons. I have not received a call back and the * flights were not canceled. I want to speak to the president of Expedia.**:** PM***************** trip to LAS Vega (* flights) were not cancelled after ** or more attempts.**"All our chat agents are working with other customers right now" was the statement that I received over and over again.*"Please check back with us in a little while..." The *-***-***-**** number was not working. I was disconnected * or more time after waiting for over an hour. Fill out the cancellation form March **, and waited for a call back or returned email. Call Jet Blue, and the travel insurance *. My number is ***-***-****. Travel Guard Customer Services told me to call Expedia for cancellation. I never received a call back with a cancellation confirmation number.** *All of the chat agents have been to busy to assist me before the March ** flight. I was not able to cancel with Jet Blue because I booked my travel plans with Expedia. I have been going in circles not feeling well and other family members with health concerns.

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Expedia

Cancel Booking issue
Reported by GetHuman4527824
Mar 26th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 8013 others
0 customers following this

Timeline

GetHuman4527824 started working on this issue
Mar 26th, 2020 12:09am
GetHuman4527824 indicated the issue is not fixed yet.
Mar 26th, 2020 3:13pm
GetHuman4527824 indicated the issue is not fixed yet.
Mar 26th, 2020 3:44pm