Expedia Customer Service Issues

Regarding my car booking in Playa Del Carmen, Mexico with reference number [redacted][redacted], I encountered an issue with the pricing when I arrived to pick up the car. Despite your website quoting a price of US$99 plus US$11 for insurance, the rental company informed me that the base price was actually US$[redacted], well above the quoted amount. Consequently, I decided to cancel the booking to avoid any further discrepancies. Although I had not yet paid for the car rental, I found that Expedia deducted US$11 for insurance from my account. This deduction seems to be a result of the error in the initial quote provided by Expedia. Therefore, I am seeking reimbursement for this amount. I have reached out via email already but have not received a response within the promised time frame of 24 hours. Your prompt attention to this matter would be greatly appreciated.

I attempted to book a flight from Atlanta, Georgia to Jamaica for January 3, [redacted], but the booking did not go through. However, the payment was deducted from my card. After contacting Expedia, I was informed that the money would be returned within 3 to 5 working days. The funds have indeed been refunded to my card. I am hoping to secure a seat on the 2-hour flight scheduled for January 3, [redacted], from Atlanta to Jamaica. Despite the booking error, I received an email stating that payment was taken, with no confirmation code provided. I checked my card balance and saw the refund. If there is availability on the Delta Airlines flight departing from Atlanta at 4:45 PM and arriving in Jamaica at 7:45 PM on January 3, I would appreciate being accommodated. Thank you.

This hotel, despite its beautiful location and beach views, presents several issues worth considering before booking. The all-inclusive food options are limited and of poor quality, with issues like lukewarm coffee and watered-down cocktails. The entertainment is inconsistent, and amenities such as toiletries are inadequate. The rooms are old, poorly maintained, and infested with spiders. There are maintenance problems like water issues and missing items in the rooms, and the general manager and staff demonstrate negative attitudes. Noise disturbances in certain rooms disrupt relaxation, and instances of poor hygiene are observed. Overall, the hotel falls short of expectations and may not be worth the investment compared to other options.

I've been struggling to confirm my flight cancellation. I booked a flight yesterday on www.expedia.at on 2nd January and immediately cancelled it upon noticing date changes. Despite calling customer support to cancel the ticket, I never received a confirmation. Today, I checked online and found my booking was marked as successful, not cancelled. Despite speaking to support agents twice, they claimed the ticket was cancelled. Two agents even tried to email me a cancellation confirmation, but I received a confirmation of the booking instead. One agent mentioned sending a custom email confirming cancellation, which I did not receive. Contact information used: Email: [redacted] "Reiseplan" number: [redacted][redacted] This was a troubling experience, and I hope the issue is resolved so we can enjoy the new year. PS: I'm awaiting an email confirmation of the ticket cancellation for my bank to release the locked funds.

I made hotel reservations for The Country Inn Suite Hotel (Pineville, LA) for 12/24-12/25. Upon check-in, I was notified of a cable TV outage for the duration of my stay. The desk clerk suggested contacting my booking agent, Expedia, for compensation. I reached out to Expedia on 12/27 and spoke with agent Careena, who promised an email follow-up within 24 hours. Unfortunately, I have not heard from anyone yet despite multiple attempts to contact them. This lack of communication is unacceptable, especially considering my frequent business bookings through Expedia. I am hopeful that through this forum my issue will be promptly addressed and resolved. Thank you.

I am having trouble making a payment for my trip abroad on Expedia.com. I reside in Japan, but my Visa card is registered in Australia with my Japanese address. I have never encountered issues before, but now the system is rejecting my payment. It seems to be refusing an address that is different from the card's registered country, which I believe should not be an issue in common business practices. Unfortunately, I am unable to complete the verification panel due to this problem. Although the booking panel accepts Visa, it does not mention this particular issue, causing a lot of frustration.

I recently had a troubling experience 😣 I reserved a room at the Carlingview Airport Hotel in Toronto using Expedia for $82. After taxes and fees, the total amounted to $96, as indicated in the confirmation receipt. However, Expedia charged me $[redacted].23 on my Visa, in U.S. funds instead of Canadian dollars. I've been trying to resolve this with both my CIBC account and Expedia's customer service line. Despite the bank's suggestion that Expedia correct the error, I've received only confusing responses from Expedia who then canceled my booking. Now, I am out $35 and was informed that I would be refunded $[redacted] plus a $25 voucher for rebooking the same hotel through Expedia. Unfortunately, I have yet to receive the promised voucher via email, making this situation even more frustrating.

Upon my arrival at Crowne Plaza Santiago on December 24, [redacted], I was shocked to find the hotel closed and covered in graffiti. Even though I had made a reservation through Expedia well in advance, nobody informed me about the closure due to ongoing demonstrations in the area. Despite my frustration and exhaustion from a long flight, I managed to contact Expedia, which unfortunately provided no assistance or alternative arrangements. With the help of a kind Uber driver, I eventually discovered that guests were being relocated to the Intercontinental Hotel where my reservation was honored. This unacceptable situation isn't the first time I've faced such issues with Expedia. Similar incidents occurred in New Delhi in [redacted] and Fez in [redacted]. Despite assurances that it wouldn't happen again, here I am facing a similar problem. Given my loyalty to Expedia, I expect a $[redacted] credit for future travel to compensate for the inconvenience. Failure to do so may force me to explore other booking options. Sincerely, J.I. Suárez

I recently booked two trips with Expedia through West Jet. The first trip to Cuba over Christmas was a nightmare due to poor service, but West Jet handled the situation well. Despite the beautiful resort, my group of four, including my 17 and 18-year-old daughter and her boyfriend, had a bad experience. We now have a trip to Mexico planned for March 1 to 8, but the teens do not want to go after the Cuba disaster. My friend and I still intend to go, but I'm unable to get the deposits back for the teens. Even though the hotel and West Jet offer free cancellations, my travel agent says I can't recover the $[redacted] I put down to hold their spots. I contacted BBB for guidance and was advised to reach out to you before escalating the issue. Thank you for looking into this matter. - C. Bell

Regarding Itinerary #[redacted][redacted], I made the booking and received confirmation. Prior to my trip to Panama, I reached out to Expedia for details on the pick-up location and time from the vendor. Expedia attempted to contact the vendor twice with no luck. On the day of travel, 12/16, I tried in vain to reach the vendor via email, text, and phone calls as per the confirmation instructions. The promised contact from the vendor the day before the event never occurred. After contacting Expedia customer service on 1/2/20 and awaiting a response from Eli by 1/3/20 (which never happened), I called again on 1/7/20. I missed the event and now seek a prompt refund.

Since my recent move to Germany, contacting the [redacted] number directly becomes quite expensive. I made a room reservation in Mallorca, Spain using the Expedia app for an upcoming trip. I assumed the app would automatically save the booking details for me, which unfortunately is not the case. To manually archive the reservation, one needs to input the itinerary or confirmation number, which I never received for this particular booking. Despite having no confirmation information and being unable to locate the reservation record on the app, it seems like the booking never went through. This situation happened once before, and out of concern, I hastily rebooked another room. Expedia eventually sent me the confirmation for the original booking after I secured an alternate hotel. However, Expedia would not cancel or refund the original reservation. Now, with only 10 days left until our trip and not wanting to risk double booking, I'm uncertain how to proceed. Contacting Expedia via live chat led me to a robotic response. Any assistance from Germany, such as a contact number, would be greatly appreciated as I navigate this dilemma.

Regarding John Devlin, Contact Number: +35[redacted] To Opodo, Expedia, and Booking.com, I need to share my experience with Opodo. On November 25, [redacted], I made a hotel reservation in Saigon for January 7th to the 20th. I received a confirmation email confirming the booking and payment. As my travel plans changed, I attempted to modify the reservation to arrive on the 8th instead of the 7th. I encountered difficulties reaching Opodo through their online platform and their bot. Despite speaking with some agents, they couldn't assist as they required a 10-digit number and a pin, which were not on my 13-digit confirmation. While attempting to contact the hotel directly, the numbers provided were incorrect. Discovering that the payment went to VDP-Travel Expedia, I realized Expedia may be involved. Despite contacting both Opodo and Expedia, I didn't receive a satisfactory resolution. Upon arrival in Saigon, I found no hotel at the provided address, leading me to book another hotel at personal cost. I believe I deserve a refund and compensation for this situation. The hotel in question was: My Xuan Hotel 11 Dinh Bo Linh Street, Ward 24, Binh Thanh District, Saigon/Ho Chi Minh City

I am looking to book a flight with Jetstar Airlines in Australia. I need clarification on whether baggage is included in my booking or not. If it is not included, I want to ensure that I can add baggage to my booking in advance to avoid additional fees at the airport. The flight I am interested in is from Cairns to Sydney, Australia on March 20th at 9:10 AM. I am confused because the flight description states "Jetstar with bag." Please assist me in understanding the baggage policy and guide me on how to add baggage costs if needed. Thank you.

Hello, I inquired about changing our collection method with Expedia to Hotel Collect only and obtaining customer information for deposit within 48 hours as discussed around a month ago. We were informed that a contract revision would be necessary for this process, but we never received details on how to proceed. Could you please provide us with the necessary information to make this switch? Your assistance would be highly valued. Best regards, Catherine Tedder Operations Manager The Manor House at Beliveau Farm

I booked a Egyptair flight for my family of 5 from Cairo to Washington. On the departure boarding passes, it stated we were entitled to 3 pieces of luggage per person. However, upon online check-in for the return flight on 11/1/[redacted], we found out that we were only allowed 1 piece of luggage per person with a maximum weight of 15kg. This was not made clear during booking. Ticket number: [redacted][redacted] I expect to have the same allowance of 3 pieces per person weighing 23kg each as on the departure flight. At the very least, I would like 2 pieces of 23kg per person. I would appreciate it if you could address this issue and provide a solution.

Regarding EVC, we have faced challenges with claiming funds from clients because banks are not allowing manual entries on our credit card machine. Since July, we have been unable to claim. Fortunately, banks have temporarily reopened, giving us a 72-hour window to process transactions. There is a risk of closure if this matter is not urgently addressed. I contacted Expedia UK, but the assistance provided was unsatisfactory. Reinstating us to EVC is crucial for us to claim funds and transition to EXPEDIA COLLECT for monthly payments. We urgently need assistance with this long-overdue claim. Failure to act within the next 24 hours will be disappointing as the current support and response time are inadequate. Your prompt attention to this matter is necessary to prevent further inconvenience. Sincerely, Arnold B.

Dear community, I want to discuss a matter related to EVC. Unfortunately, we have faced challenges claiming payments from our clients as banks have restricted manual entry on our credit card machine since July. Thankfully, the banks have briefly lifted the restriction, allowing us to process transactions. However, this window could close at any time. I reached out to Expedia UK for support but encountered unhelpful service. We urgently need to be reinstated to EVC to collect our dues and then proceed to apply for EXPEDIA COLLECT for monthly payments. Your prompt assistance in resolving this issue is crucial; otherwise, we risk further delays. The current situation has caused significant inconvenience, and I hope for a swift resolution. Thank you for your attention. Best regards, Arnold Baldwin

Regarding EVC, we have been facing challenges in claiming funds from our clients as the banks prohibited manual credit card entries. We have been unable to make claims since July. Thankfully, the banks have granted a short window for us to process transactions. We are operational for a limited time and require urgent assistance to resolve this issue. After contacting Expedia UK without much success, we seek help to regain access to EVC to claim our funds and transition to EXPEDIA COLLECT for monthly payments. Your prompt attention to this matter is crucial as we have been awaiting resolution for an extended period. Failure to address this within the next few hours would be disappointing as we require immediate support. Your current responses have been inadequate, and the long wait times on the phone are concerning. Kindly prove me wrong. Thank you. Arnold B.

I am facing issues with EVC regarding claiming payments from clients since July. The banks temporarily allowed manual entries, but it could be suspended soon. I reached out to Expedia UK for support but found it unhelpful. I urgently need reinstatement to EVC to claim the due payments. I plan to apply for EXPEDIA COLLECT for monthly payments. Please prioritize this matter as the delay is causing significant inconvenience. The service's current response time and telephone wait period are unacceptable. I hope for a prompt resolution to this issue. - A. B.

Hello, I am Millicent W., the General Manager of Mooreland Hotel located on Korobot Road in Nairobi. Recently, we have been facing challenges with guest reservations since an agent registered our hotel under a different company name and email address without our authorization. This has led to confusion as the agent is collecting payments on our behalf, which we consider fraudulent. Currently, we have two guests with reservations made through this agent, but we have not received any details or communication regarding their bookings. This has forced us to deny accommodation to a guest in the past, negatively affecting our hotel's reputation. Despite multiple attempts to contact the agent via email, there has been no response. The phone number and address associated with our hotel do not belong to us. We are eager to resolve this situation promptly, either by directly collaborating with Expedia or by finding a suitable solution to ensure accurate and transparent booking processes. Failure to address this issue may result in us refusing check-ins to guests booked through this unauthorized agent.