Expedia Customer Service Issues

I consider myself an experienced world traveler and have used Expedia, Travelocity, and Orbitz for booking trips in the past. However, I recently discovered Google's online economy fares, which are priced similarly to your economy/coach fares but include one free check-in bag, free seat selection, and the option to book directly through the airline at the Google price for added security. Your fees for check-in bags and seat selection are quite high. My family of three is planning a trip to Greece in the spring, and these Expedia fees may prevent us from booking with you. Please address this issue. Thank you, Harold H. Brandt

Expedia travel confirmation for Fri., 17 Jan. (Itinerary # [redacted][redacted]): I recently made a reservation using the above itinerary, but upon arrival, the hotel faced payment issues with Red Doorz, causing inconvenience. We were redirected to another hotel, which also had no record of our reservation initially. After a two-hour delay, we were finally checked in. However, the quality of the hotel was subpar - no elevator to reach the 4th floor where our room was, and the room given did not match our booking. The cleanliness and overall standard of the accommodation were disappointing. I have taken photos for evidence if required and can email them. I kindly request Expedia to address this issue promptly. Thank you, Jawad Ali

My name is Roy Hemingway. Here is my booking reference number from Expedia: [redacted][redacted]. I have been in contact with your representatives multiple times, and you have acknowledged your mistake of booking me into a closed hotel after I have already paid. You assured me a refund, but I have yet to receive it. I am becoming frustrated with the situation. Please resolve this promptly, or I will involve my lawyers. Do not ask me repetitive questions I have already answered. Please rectify this error and refund my money promptly.

I wanted to cancel my airfare trip to Maui that I booked 2 days ago because I am sick. I also need to cancel the $[redacted].00 deposit on my Discover Credit card. Please provide guidance on how to proceed. I hope to reschedule my trip for February or March. Thank you in advance for your help. Elaine F. * The booking agent mentioned that there were only 5 rooms left, urging me to book quickly. I have been unwell for the past few days. Please process the refund and thank you. I previously used a different travel agency for my trip to Maui from Dec 26, [redacted], to Jan 3 with my children but decided to give Expedia a try. I look forward to booking with you again.

I felt stressed booking my 4-year long-awaited trip to Paris. Assistance from Scott was helpful for the flight and hotel details. However, when mentioning using points, I was instructed to save it for later. Sadly, after confirming the booking, I was informed I couldn't use my points for the reservation. This upset me. Upon review, I realized I needed twin beds instead of a double for my tween granddaughter and me. It would make our stay more comfortable. I'm willing to pay any additional costs directly to the hotel to secure twin beds. This trip is crucial for us, and having the right accommodation means a lot. Your assistance in arranging twin beds would be greatly appreciated.

I'm trying to cancel my booking at Canterbury House in London through lastminute.com, but neither I nor lastminute.com can find any contact details for this hotel. I urgently need a refund as I unexpectedly fell ill with the flu, and as a carer surviving on only £60 a week carer's allowance, losing £41 is a significant amount for me. My booking reference is [redacted]1 for January 24, [redacted]. Kindly reach out to the hotel asking for flexibility in this situation and arrange for a refund to be emailed to me. When I spoke to Sabi at lastminute.com, she explained that due to the lack of a contact number, I cannot reach the hotel directly, hence why I am reaching out to you via email. She mentioned the booking is under Oakhill Properties. Thank you, Ms. Angela F.

I am seeking assistance with accessing my itinerary for a trip to Sacramento from February 13th to February 17th. The itinerary number is [redacted][redacted]. I have made numerous attempts to view it online, on the app, and even contacted customer service. Despite being assured that the itinerary was sent to both my personal and work emails, I have not received anything. I require the itinerary for work approval and to have it linked to my account. Can someone assist me with this issue? My contact emails are [redacted] and [redacted] Thank you.

I made a reservation and paid £[redacted] for Reservation Number [redacted][redacted] at Hotel Le Sokhamon in Dakar on 19/1/20. Upon arrival, I was informed by the hotel that Expedia had canceled my booking. I am 73 years old, have been very ill for the past 9 months, and arrived at the hotel around midnight only to find that I had no room, and my money had been retained by Expedia. I am unable to afford another £[redacted]. After a long flight, I was denied check-in at midnight. Please urgently email me the contact details of the senior person who can assist me with this matter.

This is my second time using Expedia, and once again, I am extremely disappointed. Last December, I was on a road trip to Southern California, and Expedia booked me at a questionable motel in Medford, Oregon. The room, which cost $55 plus a $[redacted] "homeless" deposit, was uncomfortable and made me feel unsafe. Recently, I booked a roundtrip ticket from Seattle to Boston with Expedia (Itinerary # [redacted][redacted]). I needed to change my return flight, but after a frustrating 45-minute phone call with five different representatives (three of whom I got disconnected from), I still have not made any progress. I am 72 years old and have traveled extensively, but I have never experienced such poor customer service. I need assistance with my flight back home on January 29. Please have a manager call me back promptly at [redacted].

Hello, I made a motel reservation earlier this month, but upon arrival, I was informed about a minimum age requirement of 21 years. This information wasn't communicated to me before booking, and the reservation went through without any warnings. I tried contacting customer service through a hotline, but couldn't get through to anyone. I was wondering if it's possible to get a refund for this issue. If I had known about the age requirement in advance, I would have made other arrangements. When booking through a third-party provider, I expected them to handle such details. It's important for customers to be able to trust that these issues are taken care of by the intermediary company, especially since they are being paid for their services. I would appreciate it if someone could reach out to me at your earliest convenience. Thank you, Eric

We mistakenly booked a flight departing on February 13 and returning just 30 minutes later on the same day. It was an oversight, and we realize it was an error. We are aware of the $[redacted] change fee, but we feel this may have been a software error that did not alert us to such an obvious mistake. Our frustration with Expedia is growing, and we are reaching out in hopes of finding a solution. After contacting Delta, they advised against using your services due to this issue. Can anything be done to address this situation?

Subject: Urgent Request for Flight Cancellation Good morning, I am reaching out about my Expedia Itinerary #[redacted][redacted] (Delta #GLFCUD) for a flight to and from Little Rock, Arkansas on Thursday, Jan.30 and returning on Mon., Feb. 3, [redacted]. Unfortunately, due to my sister’s deteriorating health in hospice care, I urgently need to cancel this reservation to attend her funeral soon, as her condition has taken a sudden downturn. I understand that this reservation was made under a special rate with restrictions, but I plead for your understanding in this difficult situation. Could you please assist me in canceling this reservation considering the circumstances? I am aware that changes are limited within 24 hours, and I am willing to comply with any necessary steps. Kindly advise if I need to reach out to Delta directly for this cancellation. Thank you for your attention and support during this challenging time. Warm regards, Glynda W. [redacted] [redacted]

I made a reservation at Oyo hotel, an Expedia affiliate, and opted to pay upon arrival. While checking out, I used a Visa debit card to settle my bill. Subsequently, I noticed an additional charge from Expedia on my account. On inquiring, I was informed it was a damage deposit that would be refunded in 7-14 business days. Although their website states the refund process usually occurs shortly after check-out pending room inspection, the timeline provided seemed unusually long. Despite contacting customer service multiple times and following up after the 14-day mark, I faced repeated delays and excuses. The hotel denied charging a damage deposit, couldn't locate my booking, and eventually disconnected my calls. I've diligently reached out through calls and emails, providing evidence of the double charge, but after over a month, the issue remains unresolved, leaving me frustrated with the lack of progress and continual avoidance.

Hello, I am Gustavo Medeiros, and I am currently dealing with an issue at the hotel regarding breakfast. When I booked my trip in December [redacted], I specifically chose a package that included breakfast as one of the amenities. However, after staying for six days and enjoying breakfast each day, the hotel is now trying to charge me for it. I verified my itinerary, and unfortunately, breakfast is not listed as included, although parking, which is not on the itinerary, is provided at no charge. Due to being in Mexico without access to my cellphone, I am reaching out via email for assistance. Thank you, Gustavo M.

My spouse and I had made a reservation through Expedia for a stay at the Secrets Playa Mujeres Golf & Spa Resort. We secured trip insurance for unforeseen circumstances. Regrettably, we faced issues that prevented us from traveling. Despite our long-standing relationship with Secrets and multiple past stays, they declined to refund us. Their response was unexpected and disappointing. We obtained travel insurance through AIG at Expedia's recommendation. Even with comprehensive documentation from medical professionals, AIG also refused a refund, which was disheartening. We are turning to Expedia for assistance. Being loyal customers, we hope for their support. Can Expedia provide a credit for the $[redacted].42 we will lose on this trip? We seek help to book an alternative vacation through Expedia. We are thankful for the support received from Expedia thus far. Please consider assisting us in booking a replacement trip. Thank you!

Subject: Urgent Refund Request for Recent Booking Issues Dear Expedia Customer Service, I am writing to address the numerous problems I encountered during my recent stay at the Royal Sea Studio in Netanya, Israel, from December 24th to 28th, [redacted]. I left after only two nights due to the unacceptable conditions. My first night was marred by the lack of hot water, as I was not properly instructed on how to operate the system. The second night was even worse; the window fell dangerously close to me, allowing rain and wind to enter the room, making the floor wet and slippery. Despite my complaints, the owners did not provide adequate assistance and even neglected their responsibilities when approached. The experience was so distressing that I had to move to another hotel, incurring additional expenses. I request a full refund for the two nights I could not stay at the studio. I urge you to thoroughly vet the properties you list to avoid similar incidents in the future. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Best regards, Park

Dear Sir/Madam, I am writing to express my dissatisfaction with the apartment rental experience at [redacted] Collins Avenue, [redacted], Sunny Isles Beach, Florida, which was booked through Expedia INC for the dates of December 5 to December 7, [redacted]. Upon arrival on December 5, [redacted], we were directed to apartment [redacted] instead of the booked [redacted]. Accessing the apartment was delayed due to late key information and a requirement for additional parking payment under the premise of our late arrival. After a long flight from Russia, we were shocked by the conditions of apartment [redacted]. The lack of basic cleanliness and hygiene standards was evident with foul odors, dirty walls and ceilings, stained bedding, and unsanitary bathroom facilities. Despite my medical background, traveling with my child, sister, and mother necessitated immediate action for our well-being, prompting us to relocate to a different hotel within the hour. The security officer on-site acknowledged the unsatisfactory state of the apartment and contacted Expedia INC's manager at +1 [redacted], who assured a resolution within 24 hours and a refund. However, over a month has passed without the promised refund or resolution. I urge Expedia to fulfill their commitment, refund the amount, and improve their processes to prevent similar incidents for future guests. Sincerely, Galina Shashmurina

Dear Sir/Madam, I am writing to share my dreadful experience renting an apartment at [redacted] Collins Avenue [redacted], Sunny Isles Beach, FL, booked through Expedia INC for December 5 to December 7, [redacted]. Upon arrival on December 5, [redacted], we were directed to apartment [redacted] instead of [redacted]. Despite delays in receiving key information and being asked to pay additional parking due to our late arrival, we finally entered the apartment to find it in a deplorable state. The apartment was unsanitary, with a foul smell, dirty walls, stained bedding, and unclean bathroom facilities. As a doctor traveling with family, including a child, sister, and mother, we had to swiftly relocate to a different hotel due to health and safety concerns. Security staff witnessed the condition of the apartment and informed the Expedia INC manager at +1 [redacted]. Despite promises to address the issue within 24 hours and refund the payment for the apartment, more than a month has passed without resolution. I urge Expedia to honor their commitment, refund the payment, and take steps to prevent such situations for future guests. Yours sincerely, Galina Shashmurina

I noticed that I was double-charged for state taxes on two bookings I made through Expedia. Initially, Expedia charged state taxes when I booked the hotel, and then the hotel also charged state taxes separately. The hotel mentioned that Expedia had informed them, through a letter in November [redacted], that they would no longer collect state taxes, shifting the responsibility to hotels. Interestingly, the state tax charged by the hotel was less than what I paid through Expedia.

I made a reservation at Siri Poshtel in Bangkok, Thailand from January 31 to February 2, [redacted] under the name T. Shinn with confirmation number [redacted]. Unfortunately, my stepdaughter S. Gibbs and her husband M. Gibbs checked in first and discovered bedbugs in their room, capturing videos and photos as evidence of the infestation. They opted to cancel their booking and move to another hotel. In light of this, we have decided to cancel our reservation as well due to concerns about the poor maintenance of the rooms. We are requesting a full refund as we believe it is reasonable to expect a clean and safe accommodation. We hope for a prompt resolution to this matter.