Dear Expedia,*My name is Rebecca Kyomuhendo. I booked a hotel one Queens Hotel in Dubai...

GetHuman-rkyomuhe's customer service issue with Expedia from December 2019

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Dear Expedia,*My name is Rebecca Kyomuhendo. I booked a hotel one Queens Hotel in Dubai for two nights for my trip to Dubai . The reservation was confirmed and funds charged to my account however when I got to the hotel the description of the hotel was completely different from what was shown on the website.*The room charge indicated $**.** for each night including breakfast and wifi, outdoor swimming pool, free wifi for two devices and air conditioning.**When I got to the property**. the hotel declined to serve me breakfast and instead asked me to pay for it separately.**. The WiFi connection was provided for only one device and I ad no access to the indoor pool**. The room had a bad smell and a complete reverse of what they show on the website.*The information provided by this property is misleading and false. The hotel staff are rude and not helpful**I desire that a portion of the money charged is refunded as I feel duped by this booking

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Expedia

Customer service issue
Reported by GetHuman-rkyomuhe
Dec 27th, 2019 - 3 years ago
I have an issue with Expedia too
Not resolved
Seen by 10 customers so far
Similar issue to 5254 others
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Timeline

GetHuman-rkyomuhe started working on this issue
Dec 27th, 2019 10:48am
GetHuman-rkyomuhe indicated the issue is not fixed yet.
Dec 27th, 2019 7:30pm

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