Dear Expedia,*My name is Rebecca Kyomuhendo. I booked a hotel one Queens Hotel in Dubai...

GetHuman-rkyomuhe's customer service issue with Expedia from December 2019

Help with my Expedia issue
First: share to improve GetHuman-rkyomuhe's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rkyomuhe may need:
Itinerary number, Email on account, Name on account, and Phone number on account
The issue in GetHuman-rkyomuhe's own words
Dear Expedia,*My name is Rebecca Kyomuhendo. I booked a hotel one Queens Hotel in Dubai for two nights for my trip to Dubai . The reservation was confirmed and funds charged to my account however when I got to the hotel the description of the hotel was completely different from what was shown on the website.*The room charge indicated $**.** for each night including breakfast and wifi, outdoor swimming pool, free wifi for two devices and air conditioning.**When I got to the property**. the hotel declined to serve me breakfast and instead asked me to pay for it separately.**. The WiFi connection was provided for only one device and I ad no access to the indoor pool**. The room had a bad smell and a complete reverse of what they show on the website.*The information provided by this property is misleading and false. The hotel staff are rude and not helpful**I desire that a portion of the money charged is refunded as I feel duped by this booking

GetHuman-rkyomuhe did not yet indicate what Expedia should do to make this right.

How GetHuman-rkyomuhe fixed the problem

We are waiting for GetHuman-rkyomuhe to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Expedia's attention and get better help faster. Tap below to get started.
Having Expedia issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-rkyomuhe
Dec 27th, 2019 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 5254 others
0 customers following this


GetHuman-rkyomuhe started working on this issue
Dec 27th, 2019 10:48am
GetHuman-rkyomuhe indicated the issue is not fixed yet.
Dec 27th, 2019 7:30pm