Hi, I've booked a flight from KUL-PER through Expedia on **** using * debit cards. To b...

GetHuman2615652's Refund Issue with Expedia from March 2019

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The issue in GetHuman2615652's own words
Hi, I've booked a flight from KUL-PER through Expedia on **** using * debit cards. To by Air Asia, return flight by Malindo Air. **. First time, the booking didn't get through however, Malindo Air has already took the amount from my bank account.*There was a red statement asking me to try again later and so did I, using another card. **. The same thing happened. The payment for Malindo went through but not Airasia.*Then they asked me to "try again later"**. So hours later I tried again. And the same thing happened. **In total. Expedia charged me * times for a return flight, Malindo Air. This also means that my booking is not confirmed. I don't have an itinerary number. **I called Expedia customer service right after and they say that I should wait * working days for the payment to revert back to my account cause the payment is considered pending. And I should call Malindo Air. So I did. **Malindo replied me with an email saying that they didn't receive any payment as this is through an agency so they can't proceed with the refund. **Please give me a call regarding this matter.**Regards,*Vivian *************

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Refund Issue
Reported by GetHuman2615652
Mar 28th, 2019 - 4 years ago
Seen by 21 customers so far
Similar issue to 7291 others
0 customers following this
Items needed
Itinerary number
Email on account
Name on account
Phone number on account


GetHuman2615652 started working on this issue
Mar 28th, 2019 11:50am
GetHuman2615652 indicated the issue is not fixed yet.
Apr 1st, 2019 12:22am

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