I booked a hotel through your website about a week or so ago. We got to our hotel (vict...

GetHuman-heidenem's customer service issue with Expedia from July 2018

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I booked a hotel through your website about a week or so ago. We got to our hotel (victory inn in Muskegon Michigan) yesterday and left within ***** mins of being in our room. I have never EVER experienced a hotel like this in my life. As soon as we got off the elevator to our floor (*th floor) it immediately reaked of marijuana, so bad like they were growing it somewhere on the floor. As we walk outside to talk about leaving and going elsewhere there is a bunch of guys in the parking lot, looking like they are prostituting a girl out. After a car pulls up to talk with them the girl is being put in the car. I have * little kids that have experienced this with me and I am so pissed it’s not even funny! Mind you they kept asking me what that smell was, what am I supposed to do?!? Tell them it’s drugs???? I have tried calling numerous phone numbers that I have found online for Expedia since last night and they are all recodings that will not connect me to a live person. I understand the policy I agreed to clearly stated no refund but I do not think that should apply to me. I went there with every intention to stay with my kids but I WILL NEVER put my kids lives in danger like that. Therefore we left and purchased another room through your website ( not sure why considering the pictures you posted for Victory In were nothing like the actual place) but I gave your company the benefit of the doubt and went to holiday inn. And I am very pleased with it here. But I am demanding my money back. I should not have to lose $** because the place smelled like weed and looked like they were prostituting girls In the parking lot. Shaun kieffer (***-***-****)

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Expedia

Customer service issue
Reported by GetHuman-heidenem
Jul 10th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 1139 others
0 customers following this

Timeline

GetHuman-heidenem started working on this issue
Jul 10th, 2018 2:23am
GetHuman-heidenem shared this issue with friends on Facebook
Jul 10th, 2018 2:24am

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