I booked a room in Laredo, Tx at the embassy suites. On the Expedia website it said * b...
GetHuman844051's customer service issue with Expedia from July 2018
Help with my Expedia issue
The issue in GetHuman844051's own words
I booked a room in Laredo, Tx at the embassy suites. On the Expedia website it said * bedroom** bathroom and it was a single bedroom single bathroom. The hotel wouldn't do anything about it because they said it was through a third party. I called Expedia customer service and all they offered was a ** dollar coupon for my trouble. I want what I booked on the website not a coupon. I have a family of * and * bathroom simply is not enough. The Expedia rep called the front desk and they were told the only * bathroom suites were * bedroom. I checked the embassy suites Laredo website and it clearly shows * bedroom * bathroom option . I just want what I booked online not a coupon or excuses.
GetHuman844051 did not yet indicate what Expedia should do to make this right.
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How GetHuman844051 fixed the problem
Not giving up, I called three times and on the third I was moved to a different hotel room and without paying a difference.
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