I booked a room in Laredo, Tx at the embassy suites. On the Expedia website it said * b...

GetHuman844051's customer service issue with Expedia from July 2018

Help with my Expedia issue
The issue in GetHuman844051's own words
I booked a room in Laredo, Tx at the embassy suites. On the Expedia website it said * bedroom** bathroom and it was a single bedroom single bathroom. The hotel wouldn't do anything about it because they said it was through a third party. I called Expedia customer service and all they offered was a ** dollar coupon for my trouble. I want what I booked on the website not a coupon. I have a family of * and * bathroom simply is not enough. The Expedia rep called the front desk and they were told the only * bathroom suites were * bedroom. I checked the embassy suites Laredo website and it clearly shows * bedroom * bathroom option . I just want what I booked online not a coupon or excuses.
GetHuman844051 did not yet indicate what Expedia should do to make this right.
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How GetHuman844051 fixed the problem
Not giving up, I called three times and on the third I was moved to a different hotel room and without paying a difference.
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Expedia

Customer service issue
Reported by GetHuman844051
Jul 2nd, 2018 - a yr ago
I have an issue with Expedia too
Fixed
GetHuman844051 shared how to fix
Seen by 2 customers so far
Similar issue to 1035 others
0 customers following this
Items needed
Itinerary number
Email on account
Name on account
Phone number on account
Timeline
GetHuman844051 started working on this issue
Jul 2nd, 2018 10:55pm
GetHuman844051 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:57pm
GetHuman844051 confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 12:52pm