The hotel that I stayed in was the Disgusting. I stayed at Point Plaza in Newport News...

GetHuman-sonajbro's customer service issue with Expedia from June 2018

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The hotel that I stayed in was the Disgusting. I stayed at Point Plaza in Newport News, Virginia on ********. It took ** minutes just to get checked in the place. They had * employee trying to check people in, answer the phone and deal with the checked in patrons complaints* needs. This place is nasty, filthy and disgusting and not suitable for a human being let alone a animal to stay in. Every inch of this hotel was dirty. I checked into my room and the sheets, washcloths and towels were all filthy. I had to go out and purchase these items to use just to stay in the hotel. I sink, shower had hair and particles in them. The bed had everybody's hair that every stayed there on the pillow. Nothing in the room could be touched with the bare hand because it was just beyond dirty. I would like a refund although they have a sign at the desk that says NO REFUND. There was nowhere else to go since people were there for the Hampton Jazz festival and every hotel was booked. I couldn't get out of there fast enough as I saw a RAT running from the laundry area into the back of the place. I will also be contacting the local health department and any other authorities that I need to regarding this matter. They should not be allowed to operate under those conditions.
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Expedia

Customer service issue
Reported by GetHuman-sonajbro
Jun 25th, 2018 - 6 mons ago
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GetHuman-sonajbro started working on this issue
Jun 25th 5:34pm
GetHuman-sonajbro confirmed the issue is fixed. Hooray!
Jun 29th 9:18pm