The hotel that I sta*** in was the Disgusting. I sta*** at Point Plaza in Newport News...

GetHuman-sonajbro's customer service issue with Expedia from June 2018

3 views
 | 
873 similar
 | 
0 following
Help with my Expedia issue
How did GetHuman-sonajbro do it?
Waiting to hear how GetHuman-sonajbro fixed the problem to share with other customers.
The hotel that I sta*** in was the Disgusting. I sta*** at Point Plaza in Newport News, Virginia on ********. It took ** minutes just to get checked in the place. They had * employee trying to check people in, answer the phone and deal with the checked in patrons complaints* needs. This place is nasty, filthy and disgusting and not suitable for a human being let alone a animal to stay in. Every inch of this hotel was dirty. I checked into my room and the sheets, washcloths and towels were all filthy. I had to go out and purchase these items to use just to stay in the hotel. I sink, shower had hair and particles in them. The bed had everybody's hair that every sta*** there on the pillow. Nothing in the room could be touched with the bare hand because it was just beyond dirty. I would like a refund although they have a sign at the desk that says NO REFUND. There was nowhere else to go since people were there for the Hampton Jazz festival and every hotel was booked. I couldn't get out of there fast enough as I saw a RAT running from the laundry area into the back of the place. I will also be contacting the local health department and any other authorities that I need to regarding this matter. They should not be allowed to operate under those conditions.
I trust that Expedia will make this right and come up with a resolution that is fair.
Help with my Expedia issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Expedia's attention and get better help faster. Tap below to get started.
Having Expedia issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Expedia email you?
This email address isn't valid
Follow this issue
See how GetHuman-sonajbro fixes it.
This email address isn't valid

Expedia

Customer service issue
Reported by GetHuman-sonajbro
Jun 25th, 2018 - 2 mons ago
I have an issue with Expedia too
Fixed
Seen by 3 customers so far
Similar issue to 873 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Itinerary number
Email on account
Name on account
Phone number on account
Timeline
GetHuman-sonajbro started working on this issue
Jun 25th 5:34pm
GetHuman-sonajbro confirmed the issue is fixed. Hooray!
Jun 29th 9:18pm