My wife planned and booked flights and hotel via expedia in January for a June vacation. Expedia*s website claims that we would be notified of flight cancellations via email.**We were never notified by neither American Airlines nor Expedia regarding the changed flight, despite the trip being planned and booked in January. * *Our itinerary began with Flight **** SFO LAX, which after being stranded, I found from googling no longer occurs as SFO LAX. This is a horrible business model, where a business takes payment for planned services, but fails to notify customers regarding changes to the services. This is not an issue of scalability, as ebay and Amazon notify me when an item left in my cart for months becomes unavailable. American Airlines and Expedia does not care about the quality of their services, but their profit margins. The ticketing agent had no vouchers to offer at all. His only advice was aa.com.**This fiaso cost us * vacation day, and still having to pay for * day of car rental and * night at the resort. Regrettably, we spent that day mostly wading through the byzantine aa.com and being redirected, patiently reaching out to American Airlines and Expedia personnel to no avail but cliches of how they value customer service. Nothing tangible.**We have compelling reasons to avoid giving our money to American Airlines and Expedia in the future
GetHuman-kkwan did not yet indicate what Expedia should do to make this right.
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