We needed a credit for our plane tickets because the wildfire in Durango Colorado is ke...

GetHuman-sqirt's customer service issue with Expedia from June 2018

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We needed a credit for our plane tickets because the wildfire in Durango Colorado is keeping us from going on our vacation and they have us a credit but still said that the $*** a person which totals $*** will be a rebooking fee next time we choose a trip. I feel like this should be waived bc a wildfire is a natural disaster and this was beyond our control. We would have most definitely went on this trip but nobody knew there was going to be a wildfire and we have two small children and the people at the Durango visitation center told me that the breathing conditions were at a hazardous level especially for small children. And I am willing to call the better business bureau about this if I have to. The man at expedia also told me he wasnt sure if we would get our money back for our hotel either and that is not acceptable and I will address this as well when I call the better business bureau and I am also going to talk to my credit card company about this situation to see if they will stop the transaction from even coming out to begin with. I dont feel it's right that it came out when we haven't even been on the trip yet. Please help us we want to go a vacation but if we dont get our hotel money back and if we have to pay that extra $*** it looks like we won't get one.
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Expedia

Customer service issue
Reported by GetHuman-sqirt
Jun 12th, 2018 - 9 mons ago
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GetHuman-sqirt started working on this issue
Jun 12th, 2018 11:39pm