Expedia Customer Service Issues

I made a reservation at the Grand Villas Hotel with Confirmation #[redacted] for $[redacted], and now it's showing up as $89 with some areas offering free nights on Expedia. I feel like I fell for a bait-and-switch trick. Additionally, due to using the wrong email address, Expedia has created two separate accounts for me that they won't merge, even though my name, address, and credit card details are the same on both. This is highly inconvenient, especially in this day and age. There should be a more sensible solution in place by now. If this is a policy, then it's time for a change. I would like to cancel my hotel reservation with no penalty and rebook it from the beginning. Thank you, a frustrated yet loyal customer.

I modified my flight schedule over the phone, but I noticed there was no instruction provided following the change. I have a physical copy stating that I initially booked the flight online, but it does not mention the change made via phone. I did receive an email informing me that the change to my flight was successful and I have paid for it. Could the hard copy of this email serve as the substitute for my ticket?

I am attempting to plan a vacation that involves flights from point A to B, followed by a hotel stay in point B for a few days. Next, I require flights from point B to C and accommodations in point C. Lastly, I need flights from point C back to A. I have contacted customer support through email and other means, and I have been advised to use the multiple destination tab. However, I am having trouble executing this suggestion as it does not seem to work for me.

I need assistance regarding Itin#[redacted][redacted]. My outbound flight was supposed to have only 1 connection, but it's showing 2 connections. Despite contacting Expedia three times via calls, emails, and tweets, the issue remains unresolved. Expedia's solution of rebooking with additional fees and fare differences is unfair, considering the costly initial tickets. When booking, only the departure and arrival times were displayed, not the 2 connections as indicated now.

My initial flight was on December 11, [redacted], from Nashville, TN to Washington DC. There was an issue with the boarding pass as it had the same name as another passenger. Consequently, my subsequent flights were canceled. After contacting customer service, they provided me with a new boarding pass, which also turned out to be incorrect. They assured me they had rebooked my return flight. Today, upon checking the website, I discovered that my reservation had been canceled.

I am thinking about making a reservation at Ocean Coral and Turquesa in Riviera Maya, Mexico. After reading several reviews, I am worried about the "privileged guest status." The Expedia agent who arranged my package at this resort mentioned that booking the package would grant me privileged guest status. However, I am worried about potential extra charges, as many customers had complaints regarding not having privileged status. Please advise.

Hello, I need some assistance. Last week, I booked a flight, car, and hotel package via Expedia. Unfortunately, the page timed out during payment submission, prompting me to reload the page. Subsequently, the flight cost on the given itinerary had increased, leading me to contact customer service. They informed me the booking was not processed and offered to rebook it at a slightly reduced rate. Although assured of receiving a confirmation email promptly, none arrived even after 15 minutes. Upon checking my bank account, I noticed I had been overcharged. Despite some charges being refunded by Expedia, the airline charges remain on my account a week later. After inquiring today, both Expedia and the airline are unable to resolve the issue, instructing me to contact my bank once the transaction is no longer pending. I am determined to have the unauthorized charges removed promptly and seek resolution for this frustrating situation with Expedia's mishandling of my booking. Any guidance would be greatly appreciated.

I am frustrated with the ongoing issue of not being able to get a simple fax sent to my bank to release the funds on hold. Despite multiple calls where I stayed on hold until fax confirmation, my bank has not received anything. I have been dealing with this situation for seven days now, constantly reaching out to the company to resolve the matter, but it keeps happening repeatedly. I am at a loss for how to proceed and just want the fax to go through so I can put an end to this ordeal once and for all.

Upon our arrival at Ridge Pointe, my group of four encountered a frustrating wait of two hours in the cold before being able to access our room. The hotel staff struggled to locate our reservation through the Expedia itinerary number provided, insisting on a hotel confirmation ID from Expedia for reference. We ultimately had to install chains on our vehicle and drive a distance to the correct building to address the situation.

I need to change the hotel reservation from March 3rd to the 10th to April 3rd to the 6th. The hotel is willing to assist, but dealing with Expedia has been tiring. Our current booking confirmation number is [redacted][redacted]. I have secured accommodation for the rest of the necessary dates at the conference hotel. If possible, we would appreciate an upgrade since we will have extra nights. Thank you for your assistance. I feel uncomfortable about potentially wasting over $[redacted] that could be better used to help those in need. Your help is greatly appreciated. - Chris

After purchasing two one-way flights via Expedia and confirming the connecting flights with them multiple times, I encountered a discrepancy. Frontier Airlines claims my Cancun -> Denver -> PDX route is not connecting, despite having a similar connecting flight at the exact same times. This poses a challenge as there isn't enough time to complete all necessary procedures between flights. Expedia suggested this might be a system error, refusing further assistance and recommending purchasing a new connecting ticket from Frontier. The conflicting information from Expedia and Frontier, coupled with the significant price difference, has left me anxious about missing my flight and incurring extra expenses. Though Expedia offered a $[redacted] hotel voucher and Frontier mentioned free bags, the potential costs of buying new tickets if I miss my flight overshadow these gestures.

Good evening, I am writing regarding a reservation I currently have for the luxury Grand Bahia Príncipe Akumal resort under John, Rebecca and Madeline M. arriving on March nd - March th. I contacted Expedia days ago trying to add to my existing reservation without success. Despite encountering difficulties, a helpful agent named Kathy assured me she would handle the situation and promised a response in the next 24 hours. After facing further challenges with availability and communication issues, I am eagerly seeking assistance to secure a booking for an adult all-inclusive room at the Luxury Grand Bahia Príncipe Akumal. I am hopeful that someone can reach out to me at [redacted] promptly to resolve this matter. This family vacation is important to us, and we are grateful for any help in making this reservation possible at the resort. Thank you for your assistance. Kindest regards, Rebecca

Our flight was missed, and Expedia rebooked it for the next day. Upon arriving in New Orleans, Dollar rental car had difficulty locating our reservation despite providing the Expedia booking number. After some searching, they found it in an old system but insisted on confirming it with the original card, which we no longer had due to a card replacement. They refused the new card and wanted to charge a higher rate. We opted to rent from Alamo next door instead, getting a better car with extras for a lower price. Despite contacting Expedia customer service multiple times and being assured refunds were in progress, we have not received anything yet. We are owed the rental amount and seek compensation for the inconvenience caused by missing our initial flight due to incorrect flight information from Expedia. I would appreciate prompt resolution without further delays from Expedia.

I recently booked 5 flights from Boston to Glasgow with a 3-day layover in Iceland through Expedia. When I tried to change the itinerary to push the dates back by 2 weeks, Expedia quoted an increase of $19,[redacted], which is outrageous considering the original tickets cost $5,[redacted]. Even after suggesting to remove the layover, they still wanted to charge a $[redacted] change fee per person. It seems like Expedia doesn't understand Icelandair's standard layover policy for this route, causing the price difference to be substantial. Upon contacting Icelandair directly, they mentioned the total change fee should only be around $[redacted] based on the current ticket prices. While Icelandair was helpful and provided a number for Expedia to call, Expedia refused to follow up on this.

To Expedia Customer Service: I wanted to share my recent experience booking a flight through your platform. Upon arriving at the airport for my departure, I was informed by the attendants that my flight had been canceled by Expedia. This situation left me extremely frustrated and upset as it forced me to rebook another flight at a higher cost, creating a major inconvenience. Furthermore, I have yet to receive my refund for the canceled flight. I am still waiting for the refund and the receipt. I urge for a prompt resolution to this matter. This experience has left me dissatisfied, and I am hesitant to use Expedia in the future. Sincerely, A Displeased Former Customer

Subject: Change of Arrival Date Request for Ambassador Hotel Reservation Dear Sir/Madam, I contacted you a week ago to request changing our arrival date at the Ambassador Hotel in Vienna from August 11th to August 12th due to an emergency. Despite my attempts, I haven't received a response from Expedia regarding this matter. After reaching out to the hotel directly, they advised me to request a reservation amendment through Expedia. The hotel cannot assist without this amendment. Kindly facilitate the reservation amendment promptly and provide me with a response. I trust that Expedia will handle this situation without additional charges, considering the ample time before August 12th and my history as a loyal customer. Thank you for your attention to this issue and anticipated cooperation. Best regards, Ameer Al-Baker

During our recent stay at Canad Inn Polo Park in Winnipeg, Manitoba, we booked 3 rooms. Unfortunately, one of the rooms was not up to standard and was very dirty. When we reported this to the front desk, they advised us to contact Expedia, through which we made our reservations. We had handed in the room survey already and did not receive it back. Despite our reluctance to complain, the cleanliness of the room was unacceptable. Since it was late and all other rooms were occupied, we had no choice but to clean it ourselves to be able to rest for the night. I would appreciate guidance on how to address this issue, as no guest should be charged for such poor accommodation.

I booked a ticket for a flight from Istanbul to Addis Ababa on July 5 with Saudi Airlines. My booking is confirmed with reference code 7JZOQ9. I need to update some personal information but was unable to receive the verification code sent to my mobile number +[redacted]11. I contacted Saudi Airlines, and they advised me to reach out to you for assistance. Thank you.

Hello! I'm reaching out from Hotel Sun Leo in Sihanoukville, Cambodia. Unfortunately, we are facing some challenges due to our former manager, Veronika Shapochkina, leaving without providing us with essential login details. As a result, we have lost access to our account on your site, and the contact information previously associated with the hotel no longer applies. We urgently need assistance in updating our contact details and changing our bank account information as a precaution, as the ex-manager had access to these details along with a POS machine. Is there a way to temporarily freeze our current account to prevent unauthorized transactions? Please contact us at +[redacted]51 via WhatsApp, Viber, or email at [redacted] or [redacted] Thank you for your help.

I had a subscription with your company, and my credit score has been severely impacted by the inquiries that were not removed as promised. I am disappointed with the state of my credit report and have been trying to contact someone to dispute the over 20 items that are inaccurate. The number of open accounts listed is incorrect, and I suspect my identity was stolen last November. Despite paying for several months of service to improve my credit, I am still unable to refinance my house. In the midst of a divorce, this situation is urgent. Please reach out to me at 99-[redacted]. My name is B.L. Gilbert. I am open to renewing my subscription if the matter is resolved promptly.