OnJanuary **, ****, I noticed The *nd leg of my Air Canada flight (AC ****) from YYZ to...

GetHuman2086023's customer service issue with Expedia (Canada) from January 2019

12 views | 1059 similar | 0 following
Help with my Expedia (Canada) issue
Next: our robot will wait on hold for GetHuman2086023 to get a Expedia (Canada) rep on the line!
Always use the GetHuman Phone to call Expedia (Canada). We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2086023's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2086023 may need:
Email address, Itinerary number, Phone number on booking, and Name on booking
The issue in GetHuman2086023's own words
OnJanuary **, ****, I noticed The *nd leg of my Air Canada flight (AC ****) from YYZ to YQT was cancelled more than ** hours before its intended departure time (**:** pm). I called Expedia the next morning to get out on the next available flight. I was flying from Cancun to Toronto first AC ****). They wanted to put me on a next day AC flight, which was not possible for me as I needed to be home as my dog would be left alone by then. They then booked me on WS **** departing at *:** pm the**th. This was fine- I was told by “Tina” from Expedia that the price difference for rebooking due to no fault of mine would be refunded. I had to pay for this Westjet flight first though. The first leg of my flight (AC ****) left Cancun late, and then arrived in Toronto late, due to the snow storm. We were stuck on the tarmac waiting for a safe deplaning. Due to this, I missed my new WestJet flight connection. I paid out of pocket AGAIN for another WestJet flight the next day WS **** at *:** am, January **. I was niwstuck overnight at the airport, with no hotels nearby available. I was on the phone for * hours late the **th and into the early morning of the **th with “Chris” from Expedia, who said he opened a file, and that the air canada portion of my flight would be refunded. No problem. I get home, and am told by “Harry” from Expedia, that there will be no refund. I am at a loss. I have contacted Allianz, but I am getting no help from Expedia, who should be getting an air canada refund on my behalf, and refunding the Westjet flight I couldn’t get on due to the missed connection. I am now out ***.** in WestJet fares. Please can you help!! This is so confusing with * airlines, and everyone keeps telling me they are not the ones to blame. It was a storm. I gave insurance. I need Expedia to explain all this to Allianz. My case file with them is *******. I know my calls were monitored*recorded. Please can you investigate. Thank you!

GetHuman2086023 did not yet indicate what Expedia (Canada) should do to make this right.

How GetHuman2086023 fixed the problem

We are waiting for GetHuman2086023 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Expedia (Canada)'s attention and get better help faster. Tap below to get started.
Having Expedia (Canada) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2086023 fixes it.
This email address isn't valid

Expedia (Canada)

Customer service issue
Reported by GetHuman2086023
Jan 31st, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1059 others
0 customers following this

Timeline

GetHuman2086023 started working on this issue
Jan 31st, 2019 9:08pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians